Natasha Keirnan
Perth,WA
Summary
Dynamic leader with a proven track record in strategic business planning and staff management, notably at Mercy Care Rockingham. Excelled in regulatory compliance, achieving full accreditation, and driving continuous improvement. Skilled in fostering culture development and enhancing client retention through exceptional service delivery optimization.
I Demonstrate a positive attitude and a commitment to coaching and mentorship. Personable Service Manager driving process optimization and business profitability on continuous basis.
Accomplished in leading by example and enabling employees to achieve personal and professional best.
I am gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Service Manager
Mercy Care Rockingham
07.2023 - Current
- 54 bed facility – currently full
- Achieved full 3 yr accreditation with no unmet or recommendations from the Aged Care Commission in March
- Key Duties – Day to day management of facility ensuring Age Care Accreditations are met
- Work closely with CNM to ensure all residents clinical needs are met and compliant
- Liaising with service team to place residents
- Assessing potential residents with accurate care and ANNAC funding suitability for facility
- Roster Management for 90 staff
- Mitigating and resolve of staff and HR issues
- Resolving resident, family and staffing concerns
- Facilitating staff and resident and leadership meetings
- Procurement for site
- Performance & probation reviews
- Complete, review, analyze and develop strategies to ensure budget is on target
- Management of Agency Tracker
- Full recruitment management
- Review and address compliments and complaints
- Produce all monthly Quality Reports
- Resident case conferences
- Ensure staff training compliance
- Produce and analyze call bell reports
- Create and update QIP’s
- Issue comms to staff, residents & families
- Ensure quality dining experience
Hospitality Manager / Relief Facility Manager
Bethanie
Port Kennedy, WA
11.2019 - 06.2023
- Company Overview: Western Australia
- 38 bed facility
- Key duties – Day to day management of facility ensuring all Aged care Accreditations are met
- Work with CNM to ensure all resident clinical needs are met and compliant
- Liaising with Service team to place residents
- Assessing potential residents with accurate levels of care required and funding suitable for facility
- Roster management for 70 staff
- Mitigating and resolve of staff HR issues
- Resolving resident, family and staffing concerns
- Food Safety Management
- Facilitating Staff and Resident Meetings
- Attend all FM meetings and training
- Implemented significant changes to the Food Service and mealtime procedures to provide better timing, presentation, efficiency at meal service and training of staff to ensure resident get the standard of dining service required
- Completed OSH risk assessments and implemented changes for compliance
- Procurement for site
- Performance & probation reviews
- Western Australia
Hospitality Lead / Facility Manager
Southern Cross Care
08.2018 - 11.2019
- Company Overview: Southern Plus East Fremantle / Bert England Lodge
- Mobilisation of new flagship site
- FM at Bert England Lodge for 4 months
- All site hospitality purchases
- ACAT
- Implementation of respite programme
- Resident admissions and funding
- Responsible for site with Clinical nurse Manager for 12 months
- Site inductions
- Management of trades and contractors
- Manage all support services Staff
- Budget compliance
- Staff employment, induction & training
- Menu Planning and costings - Dietary Requirements
- Audit compliance
- Staff management and HR issues
- Planning and implementation of business scope
- Planning and implementation of budget and cost requirements
- Reporting requirements for financial, training, menu planning
- Southern Plus East Fremantle / Bert England Lodge
Catering Manager
Compass Group
10.2014 - 07.2018
- Company Overview: Western Australia
- Manage all Catering staff up to 30 staff
- Responsible for Boarding, Retail, Functions & Early Learning
- Budget compliance
- Supplier liaison
- Function quoting
- Menu planning – dietary requirements
- RSA and Licensee
- Staff employment, induction and training
- Run a casual pool for all 17 Chartwell’s sites
- Liaise with all staff departments at MLC
- Food safe, HACCAP compliant and mobilization
- Stock ordering
- Staff Management and HR issues
- Planning and implementation of business scope
- Planning and implementation of budget and cost requirements
- Reporting requirements for financial, training, menu planning
- Client billing
- Audit compliance
- Engage succession planning
- Western Australia
- Mobilisation of catering area of Early Childhood Centre Jan 2018
Chef Manager
RAAFA
01.2013 - 10.2013
- Company Overview: Retirement Village, Bull Creek
- Prepare and oversee all meals for 100 residents daily
- Cater for individual dietary requirements
- Conforming to budget and achieving financial goals
- Menu planning
- Functions
- Stock purchasing, ordering
- Stock take
- Food costing
- Obtaining and achieving OH&S and Food safe standards
- Interview and employment of staff
- Develop staff through training and education
- Develop and implement rosters
- Manage kitchen and catering staff of up to 20 in all areas
- Retirement Village, Bull Creek
Store Manager
Shiels Jewellers
03.2009 - 12.2012
- Company Overview: Southlands, Perth, Rockingham
- Budget achievement – personal, staff and store
- Budget incentives
- Sales and excellent customer service
- Extensive product and policy knowledge
- Training of managers for other stores
- Train and develop staff in product knowledge and sales – Freidman system
- Stock control
- Security
- Banking, till reconciliation, error investigation
- Merchandising
- Interview and Employment of staff
- Rostering to budget
- Complaint resolution
- Maintenance
- Insurance trainer and specialist
- Time target/wage authorisation
- Watch specialist
- Diamond specialist
- Southlands, Perth, Rockingham
- 2010: Site of the Year
- 2009 & 2010: Highest Bonus & Budget Achiever
- Awarded best stock take in company 2010
- Achieved highest amount ever taken in one day in the company
- All staff received awards for budget achievement
- Trainer for new managers
Onsite café manager
Prestige Catering
12.2008 - 02.2009
Chef Manager
Aegis Aged Care
01.2007 - 11.2008
- Company Overview: Carrington Lodge
- Carrington Lodge
Chef Manager
Bethanie
07.2003 - 01.2007
Master Franchise Owner
Impressionable Kids
08.2001 - 06.2004
- Company Overview: Western Australia
- Western Australia
Education
Cert IV -
Retail Management
01.2011
Certificate IV -
Leadership Development
01.2010
Certificate IV -
Frontline Management
01.2010
Certificate III -
Commercial Cookery
01.1996
Advanced Diploma - Chef Apprenticeship
Hospitality Management
01.1992
Bachelor -
Applied Science in Food and Nutrition
01.1991
Skills
- Strategic business planning
- Supply procurement
- Culture development
- Productivity monitoring
- Client retention strategies
- Staff motivation
- Regulatory compliance
- Continuous improvement
- Deadline driven
- Positive attitude
- Rapport building
- Staff management
- Budget control
- Service delivery optimization
- Performance evaluations
- Relationship building
- Customer satisfaction measurement
- Coaching and mentorship
Availability
Available for interview and requiring 4 weeks’ notice, $135 k , Higher expectation for a Service Manager Position in a larger Facility
Awards
- 01/01/15, Compass Group Star Awards: Site Manager of the Year
- 01/01/15, Compass Group Star Awards: Site of the Year
- 01/01/16, Compass Group Star Awards: Site Safety Champion of the Year
- 01/01/10, Shiels Award: Site of the Year
- 01/01/09, Shiels Award: Highest Bonus & Budget Achiever
- 01/01/10, Shiels Award: Highest Bonus & Budget Achiever
Professional qualifications - Education and training
- 01/01/24, ANNAC & Mirus Training
- 01/01/24, Executives & Managers Respectful Workplace
- 01/01/24, Inclusive leadership in a Diverse World
- 01/01/20, Covid, Infection Control
- 01/01/19, ACFI
- 01/01/17, Food Safety Supervisor
- 01/01/17, Hospitality in the workplace
- 01/01/17, Allergen Training
- 01/01/17, Psychological Training
- 01/01/17, Safety in the workplace
- 01/01/17, Auditing – Food Safety
- 01/01/12, People Management
- 01/01/11, Cert IV in Retail Management
- 01/01/10, Certificate IV in Leadership Development
- 01/01/10, Certificate IV in Frontline Management
- 01/01/10, Coaching for Success
- 01/01/10, Friedman Sales
- 01/01/08, Coaching and Team Building for Managers
- 01/01/08, Food safe
- 01/01/08, Safety Supervisor
- 01/01/08, Chemical Competency Training
- 01/01/08, Infection Control
- 01/01/03, Master Franchise Training
- 01/01/01, Small Business Operations
- 01/01/96, Certificate III Commercial Cookery
- 01/01/91, Bachelor Applied Science in Food and Nutrition
- 01/01/92, Advanced Diploma in Hospitality Management
References
References available upon request.
Timeline
Service Manager
Mercy Care Rockingham
07.2023 - Current
Hospitality Manager / Relief Facility Manager
Bethanie
11.2019 - 06.2023
Hospitality Lead / Facility Manager
Southern Cross Care
08.2018 - 11.2019
Catering Manager
Compass Group
10.2014 - 07.2018
Chef Manager
RAAFA
01.2013 - 10.2013
Store Manager
Shiels Jewellers
03.2009 - 12.2012
Onsite café manager
Prestige Catering
12.2008 - 02.2009
Chef Manager
Aegis Aged Care
01.2007 - 11.2008
Chef Manager
Bethanie
07.2003 - 01.2007
Master Franchise Owner
Impressionable Kids
08.2001 - 06.2004
Cert IV -
Retail Management
Certificate IV -
Leadership Development
Certificate IV -
Frontline Management
Certificate III -
Commercial Cookery
Advanced Diploma - Chef Apprenticeship
Hospitality Management
Bachelor -
Applied Science in Food and Nutrition
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