Natasha Kettley
Coolum Beach,QLD
Overview
19
19
years of professional experience
Work History
Nursery/Dispatch Supervisor
Eudlo Native Trees
Eudlo, QLD
01.2023 - Current
- Supervised team of 7 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
- Pest and disease Management
- Irrigation control
- Weed control
- Ensuring quality and health of plants with daily maintenance and care.
- Production of 140mm, 200mm, 300mm
Nursey Hand/trainer
Austalian Plants Specialists.
Woombye, QLD
12.2018 - 01.2023
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste.
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
- Fostered a positive working environment by consistently demonstrating professionalism, respect, and collaboration with team members.
- Consistently met or exceeded daily production quotas through diligent work ethic and attention.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Helped train new employees in safe practices and warehouse procedures.
Head Barista/ Front of House/Food Preparation
Obi Obi Enterprises.
Mapleton, QLD
02.2017 - 12.2018
- Collaborated with management to develop new menu items based on customer preferences.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed..
- Pleasantly interacted with customers during hectic periods to promote fun,
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Preparation of food, and filling food cabinet daily.
- Opening and closing of store.
Head Barista/Front of House
Shed 12
Nambour, QLD
07.2015 - 02.2017
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Food preparation
- Opening and closing of store.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista/Front of House
Stella Rosa
Coolum Beach, QLD
09.2013 - 07.2015
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality. .
- Trained new team members.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Food preparation and Stock ordering
- Opening and Closing of Store.
Barista/ Front of House/Food Preparation
Three Squids
Coolum Beach, QLD
07.2012 - 09.2013
Manager
Sierra Cafe Bar
Coolum Beach, QLD
01.2010 - 05.2012
Head Barista/ Front of House
Malagas
Peregian Beach, QLD
09.2008 - 12.2009
Bar and Restaurant Supervisor
Reef Hotel and Bar
Noosa, QLD
04.2008 - 09.2009
Bar and Restaurant Server
Reef Hotel and Bar
Noosa, QLD
09.2007 - 04.2009
Sales Assistant
Sanity Music
Maroochydore, QL Sunshine Plaza
08.2007 - 09.2007
Manager
Novo Shoes
Maroochydore, QLD Sunshine Plaze
06.2005 - 08.2007
Education
Nursery Tradesperson - Horticulture
Department of Employment Small Business & Training
Queensland Government 07.2022
Certificate III In Horticulture And Conservation - Horticulture And Conservation Land Management
TAFE Queensland
Nambour, QLD12.2019
Skills
- Transportation Coordination
- Attendance documentation
- Mentoring and training
- Progress checks
- Positive communication skills
- Incident Reporting
- Dispatch Coordination and procedures
- Customer Relations
- Data Entry
- Schedule Management
- Customer Service
- Quality Control
- Decision-Making
- Paperwork Processing
- Creative Thinking
- Workload Management
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration and building
Referees
Byron McGregor - Production Manager
Eudlo Natives
0401 597 477
Rose Wharry - Sales Manager
Australian Plants Specialists
0448 094 186
James Roemermann - General Manager Australian Plants Specialists
0417 618 483
Kim kruger
0438 459 862
Volunteer
Australia Wildlife Rehabilitation Centre
EUMUNDI
Sept 2018 - Dec 2018
Australia Zoo Wildlife Hospital
BEERWAH
2017 - 2018
Timeline
Nursery/Dispatch Supervisor
Eudlo Native Trees
01.2023 - Current
Nursey Hand/trainer
Austalian Plants Specialists.
12.2018 - 01.2023
Head Barista/ Front of House/Food Preparation
Obi Obi Enterprises.
02.2017 - 12.2018
Head Barista/Front of House
Shed 12
07.2015 - 02.2017
Barista/Front of House
Stella Rosa
09.2013 - 07.2015
Barista/ Front of House/Food Preparation
Three Squids
07.2012 - 09.2013
Manager
Sierra Cafe Bar
01.2010 - 05.2012
Head Barista/ Front of House
Malagas
09.2008 - 12.2009
Bar and Restaurant Supervisor
Reef Hotel and Bar
04.2008 - 09.2009
Bar and Restaurant Server
Reef Hotel and Bar
09.2007 - 04.2009
Sales Assistant
Sanity Music
08.2007 - 09.2007
Manager
Novo Shoes
06.2005 - 08.2007
Nursery Tradesperson - Horticulture
Department of Employment Small Business & Training
Certificate III In Horticulture And Conservation - Horticulture And Conservation Land Management
TAFE Queensland