Natasha King
Jimboomba,QLD
Summary
Dedicated to make a difference and possess a genuine passion for improving and supporting the wellbeing of the community. I lead by example and always establish a professional work environment based on personal drive and integrity.
Overview
5
5
years of professional experience
Work History
Business Support Administrator
Key Assets
06.2022 - Current
- Respond to telephone calls and emails
- Processing of letters and reports, scanning, naming and storing documents
- Printing, photocopying, collating documents, preparing documents for post
- Assisted in employee onboarding processes
- Organised events and meetings as required
- Managed and maintained business systems, including Blue Card Registers
- Assisted in Fleet Management and Workplace Health and Safety
- Supported other teams within Key Assets as required
Customer Contact Officer
Scenic Rim Regional Council
01.2022 - 06.2022
- Accountabilities include: Provide exceptional customer service via phone, face to face and written correspondence
- Process customer requests in a timely and professional manner
- General office and administration duties
- Drafting correspondence
- Manage communication inbox and allocating workload
- Lodging applications
- Manage daily balance sheet
- Cash handling
- Reconciliation/Banking.
Senior Assistance Services Consultant
RACQ – Eight Mile Plains
09.2021 - 01.2022
- Accountabilities include: Provide exceptional customer service via phone and written correspondence
- Support staff
- Handle escalation calls
- Provide feedback to consultants
- Identify training needs
- Roster/Scheduling
- Call Monitoring
- Meet and exceed KPI’s.
Assistance Services Consultant
01.2019 - 09.2021
- Accountabilities include: Provide exceptional customer service via phone and written correspondence
- Process Customer Requests in a timely and professional manner
- Manage communication inbox
- Draft written responses to customers
- Take ownership and provide a one company approach
- Promote and cross-sell RACQ products to achieve KPI’s
- General office and administration duties.
Education
Skills
- Supportive and reliable
- Highly motivated
- Effective Communication
- Ability to build rapport quickly with clients
- High work ethic and dedication
- Document Management
- Database Management
References
Available upon request.
Timeline
Business Support Administrator
Key Assets
06.2022 - Current
Customer Contact Officer
Scenic Rim Regional Council
01.2022 - 06.2022
Senior Assistance Services Consultant
RACQ – Eight Mile Plains
09.2021 - 01.2022
Assistance Services Consultant
01.2019 - 09.2021
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