Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natasha Kleinlehrer-Goldie

Sydney,Australia

Summary

Dedicated customer service professional with extensive experience in the retail and hospitality sectors. Proven ability to deliver high-quality service, effectively address customer needs, and perform efficiently in dynamic, fast-paced environments. Excellent communication skills and a collaborative approach, consistently contributing to enhanced customer satisfaction and organisational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Assistant

Bras N Things
Sydney Central Plaza, NSW
04.2025 - Current
  • Performed professional bra fittings, providing personalised advice to ensure the perfect fit, comfort, and support for each customer.
  • Maintained stock levels by replenishing shelves, tidying displays, and organising merchandise.
  • Assisted in setting up promotional displays, signage and window displays.
  • Operated the point of sale (POS) system efficiently to process sales, returns, and exchanges accurately.
  • Utilised in-depth product knowledge to deliver exceptional customer service, helping customers find the best products to meet their needs, and enhancing their overall shopping experience.
  • Greeted customers and provided superior customer service.

Operations Team Member

JB Hi-Fi
Bondi Junction, Australia
09.2023 - 02.2025
  • Provided excellent customer service, addressing customer concerns and requests promptly.
  • Followed shipping and receiving procedures for goods and materials, ensuring all stock is delivered and signed off.
  • Processing stock; scanning in, pricing and security tagging to put out on shop floor.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Prepared store transfers and customer orders by picking, packing, and labelling merchandise.

Sales Assistant

Peter Alexander
Bondi Junction, NSW
05.2022 - 09.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.

Sales Assistant

Bonds
Bondi Junction, NSW
02.2023 - 04.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed transactions accurately while maintaining a high level of customer service.

Sales Assistant

Adairs
Bondi Junction, NSW
04.2022 - 09.2022
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Collaborated with team members to achieve sales targets and improve store performance.

Stockroom Assistant

Sheridan Boutique
Bondi Junction, NSW
11.2021 - 01.2022
  • Maintained an organized stockroom, enabling easy access to items and expediting the picking process.
  • Supported sales efforts, ensuring timely delivery of products to customers through efficient order fulfillment processes.
  • Complied fully with company policies regarding health, safety, hygiene practices within the stockroom area at all times.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Kitchen Hand

Zeus Street Greek
Waverley, NSW
06.2021 - 07.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed recipes and chef instructions to prepare food correctly.
  • Minimized cross-contamination risks by diligently following proper sanitation procedures for all cooking surfaces and utensils.
  • Managed grill station equipment maintenance, ensuring optimal performance for consistent cooking results.

Sales Assistant

TK Maxx
Hillsdale, NSW
06.2020 - 12.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Executed visual merchandising strategies to attract customers and drive sales.

All Rounder Volunteer

Sugar And Spoon Cafe
Rose Bay, NSW
01.2016 - 01.2017
  • Worked effectively in fast-paced environments.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Emanuel School
Randwick
01.2017

Skills

  • Point of sale system
  • Customer service
  • Visual merchandising
  • Inventory management
  • Product knowledge
  • Sales techniques
  • Opening and closing procedures

Certification

  • Responsible Service of Alcohol, 02/01/25, 02/28/30
  • Drivers License

References

Available upon request

Timeline

Sales Assistant

Bras N Things
04.2025 - Current

Operations Team Member

JB Hi-Fi
09.2023 - 02.2025

Sales Assistant

Bonds
02.2023 - 04.2023

Sales Assistant

Peter Alexander
05.2022 - 09.2023

Sales Assistant

Adairs
04.2022 - 09.2022

Stockroom Assistant

Sheridan Boutique
11.2021 - 01.2022

Kitchen Hand

Zeus Street Greek
06.2021 - 07.2021

Sales Assistant

TK Maxx
06.2020 - 12.2020

All Rounder Volunteer

Sugar And Spoon Cafe
01.2016 - 01.2017

Emanuel School

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Natasha Kleinlehrer-Goldie