Natasha Kocks
NEW Auckland,QLD
Summary
Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offering five years of experience in the Non Profit Sector.
Overview
13
13
years of professional experience
Work History
CEO
Aussie Helpers
GLADSTONE CENTRAL, QLD
04.2019 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Facilitated board meetings and provided leadership guidance to senior management.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Established policies and procedures that promoted an ethical work environment.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Represented the organization at conferences, events, networking activities., as needed.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Signed and approved budgets for new funding and program initiatives.
Administrator
Aussie Helpers
Charleville, QLD
09.2018 - 04.2019
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Initiated marketing campaigns to drive more traffic into the salon.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Scheduled employees and oversaw customer appointment calendar.
Salon Manager
Nails Now
Kin Kora, QLD
10.2016 - 12.2018
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
Salon Owner/Operator
Smooth and Sassy
GLADSTONE , QLD
11.2014 - 09.2016
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Developed service packages for customers seeking a variety of treatments.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Performed administrative duties such as filing paperwork and responding to emails.
- Promoted special offers through social media platforms to attract new customers.
- Formed and sustained strategic relationships with clients.
Salon Owner
Primadonnas
GLADSTONE , QLD
11.2010 - 11.2014
- Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Conducted regular performance reviews of employees to ensure quality services are provided consistently.
- Scheduled staff shifts for maximum efficiency while ensuring adequate coverage for peak times.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Developed a loyalty program that rewards frequent customers with discounts or free services.
- Managed payroll processing and benefits administration for all employees.
Education
High School Diploma -
Dalby Christian School
Dalby, QLD12-1991
Skills
- Inspirational leadership
- Sustainable business models
- Crisis Management
- Innovation management
Timeline
CEO
Aussie Helpers
04.2019 - Current
Administrator
Aussie Helpers
09.2018 - 04.2019
Salon Manager
Nails Now
10.2016 - 12.2018
Salon Owner/Operator
Smooth and Sassy
11.2014 - 09.2016
Salon Owner
Primadonnas
11.2010 - 11.2014
High School Diploma -
Dalby Christian School
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