Natasha Laidlaw
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional financial specialist with robust experience in managing accounts and financial records. Demonstrates strong ability to collaborate within teams and adapt to changing business needs while consistently achieving results. Skilled in accounts payable/receivable, financial reporting, and reconciliation. Known for reliability, efficiency, and strategic problem-solving in financial operations.
Experienced with payroll management and compliance, ensuring accurate and timely payroll processing. Utilizes payroll software and meticulous attention to detail to prevent errors. Knowledge of regulatory requirements and financial reporting, ensuring consistent and reliable payroll operations.
Overview
24
24
years of professional experience
Work History
Book Keeper, Receptionist
Fast Lane Performance and Automotive Pty Ltd
01.2002 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed incoming calls and routed inquiries to appropriate personnel.
- Scheduled appointments and maintained accurate calendar for staff members.
- Provided administrative support by preparing documents and reports as needed.
- Utilized office software for data entry and record-keeping tasks efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined invoice processing to ensure timely payments and financial operations.
Education
Certificate III - Early Childhood Education And Care
Inspire Education
10-2022
No Degree - Accounting And Finance
Chisholm Institute
Cranbourne, VIC02-2005
Skills
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Organization skills
- Time management
- Data entry
- Office administration
- Documentation and reporting
- Office management
- Tech-Savvy
- Bookkeeping
- Basic accounting
Timeline
Book Keeper, Receptionist
Fast Lane Performance and Automotive Pty Ltd
01.2002 - Current
Certificate III - Early Childhood Education And Care
Inspire Education
No Degree - Accounting And Finance
Chisholm Institute
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