Natasha Lane
Spring Farm,NSW
Summary
Highly-motivated employee with desire a to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and can quickly master new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Spring Farm, NSW
06.2022 - Current
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Communicated effectively with co-workers to ensure smooth workflow.
- Made and served coffee, tea and various drinks.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Operated cash register and received payment from customers in cash or credit form.
- Modified requested menu items in POS system to customize orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Crew Member
Wendy's
Narellan, NSW
09.2023 - 03.2024
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Assisted management team with inventory counts of food products and beverage supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
Community Services YES Program
Tafe NSW
Campbelltown, NSW01-2023
Money Smart YES Program
Tafe NSW
Campbelltown, NSW01-2023
Mount Annan High School
248 Welling Dr, Mount Annan NSWSkills
- Customer Service
- Food Running
- Store Opening and Closing
- Clear Communication
- Team Contributions
- Cash Handling
- Teamwork and Collaboration
- Telephone Etiquette
- Excellent multi-tasker
- Engaging personality
- Reliable and punctual
- Conflict resolution techniques
Certification
- Barista Certificate
- Community Services YES Program
- Money Smart YES Program
Timeline
Crew Member
Wendy's
09.2023 - 03.2024
Crew Member
McDonald's
06.2022 - Current
Community Services YES Program
Tafe NSW
Money Smart YES Program
Tafe NSW
Mount Annan High School
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