Natasha Lawry
Moorebank ,NSW
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Lead Receptionist/ Veterinary Nurse
Kirrawee Veterinary Hospital
07.2013 - Current
- Provide excellent customer service skills over phone and in person
- Relay and take detailed correspondence between doctors and clients
- Able to professionally provide support and empathy to clients when needed
- Office and medical stock management
- Handle multiple phone lines and in person communication
- Book consultations and surgeries
- Process insurance
- Work well under pressure and time sensitive situations
Retail Assistant
Prouds The Jewellers
03.2008 - 07.2013
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Certificate IV - Veterinary Nursing
Bankstown Tafe
Bankstown, NSW10.2013
High School Certificate -
Peter Moyes Anglican Community School
Mindarie, WA10.2007
Skills
- Customer service focus
- Workplace Safety
- Strong Organization
- Client Relationship Building
- Billing and Invoicing
- Time management expertise
Timeline
Lead Receptionist/ Veterinary Nurse
Kirrawee Veterinary Hospital
07.2013 - Current
Retail Assistant
Prouds The Jewellers
03.2008 - 07.2013
Certificate IV - Veterinary Nursing
Bankstown Tafe
High School Certificate -
Peter Moyes Anglican Community School