NATASHA LE
Brookfield,VIC
Summary
Customer-Facing Professional experienced in supporting public interactions through clear communication and friendly service. Delivered strong contributions in promoting items, completing sales, and enhancing customer loyalty while demonstrating proficiency in accounting and administrative procedures. Focused on driving revenue and adapting to new processes in dynamic commercial environments.
Overview
1
1
Language
10
10
years of professional experience
Work History
CASHIER
Sunshine Fruit Market
03.2017 - 10.2020
- Operated cash register for cash, check, and credit card transactions, ensuring high accuracy and customer satisfaction.
- Assisted customers with purchases, item location, and enrollment in reward programs, while promoting customer engagement and loyalty.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Authorized guest payments to ensure transaction security.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained a cash drawer of $amounts or more per shift.
- Used POS system to enter orders, process payments, and issue receipts.
- Adapted schedule and took on extra shifts to support operational needs and enhance service availability.
- Restocked and organized merchandise in front lanes.
RECEPTIONIST
Natural Nails & Beauty
Frankston, VIC
11.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and organized reception area, enhancing visitors' first impressions.
- Managed central telephone system, efficiently directing calls to appropriate personnel.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Addressed and resolved customer problems and complaints, improving overall satisfaction.
CUSTOMER SERVICE CASHIER
Henry's Mercato
Frankston and Mornington, VIC
08.2021 - 08.2022
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Ensured customer satisfaction by swiftly and professionally handling product returns.
- Processed sales and return transactions accurately and efficiently to enhance customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted cash drawer counts to maintain financial integrity and prepare for daily transactions. at the beginning and end of each shift.
- Demonstrated product features, addressed customer inquiries, and redirected objections to emphasize positive aspects.
BOOKKEEPING ASSISTANT
Visna T Management Pty Ltd
Sunshine, VIC
08.2021 - 12.2023
- Validated and recorded invoices while resolving discrepancies with vendors to maintain accurate financial records.
- Processed invoices and documents for management, ensuring timely delivery and supporting smooth operations.
- Matched purchase orders with invoices and recorded the necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input data into the accounting system and maintained the integrity of system information to alleviate potential breaches.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed inventory of office supplies and coordinated timely orders to ensure availability.
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
ADMINISTRATION ASSISTANT
Beata Homecare
Mt Waverly, VIC
08.2022 - 12.2023
- Coordinated rostering and scheduling for staff and clients using Health Metrics Apps to ensure efficient service delivery
- Managing office calendars
- Scheduling meetings
- Maintained and updated databases to ensure accurate and accessible information for team members
- Performed general clerical work and recordkeeping tasks to support office operations and maintain organized documentation
- Organized and categorized files for easy retrieval
- Answering phones from clients and staffs
SCHEDULER COODINATOR
Bolton Clarke
Bundoora, Vic
01.2024 - Current
- Coordinated scheduling for staff and clients to ensure timely meetings and collaboration
- Coordinated meeting schedules for effective collaboration
- Managing office calendars
- Managed administrative tasks and organized records for streamlined office operations
- Maintained accurate data in company databases
- Assisted staff via phone communication to address inquiries and support needs
Education
BBA - Accounting And Business Management
Australian Catholic University
Melbourne, VIC11-2015
Skills
- Cash handling
- Transaction processing
- Customer service
- Scheduling management
- Calendar coordination
- Database entry
- Attention to detail
- Time management
- Problem solving
- Communication skills
- Empathy skills
- Needs assessment
- Sales reporting
- Customer assistance
LANGUAGES
Vietnamese Full Professional, English Full Professional
Languages
Vietnamese
Native/ Bilingual
Timeline
SCHEDULER COODINATOR
Bolton Clarke
01.2024 - Current
ADMINISTRATION ASSISTANT
Beata Homecare
08.2022 - 12.2023
CUSTOMER SERVICE CASHIER
Henry's Mercato
08.2021 - 08.2022
BOOKKEEPING ASSISTANT
Visna T Management Pty Ltd
08.2021 - 12.2023
RECEPTIONIST
Natural Nails & Beauty
11.2020 - 07.2021
CASHIER
Sunshine Fruit Market
03.2017 - 10.2020
BBA - Accounting And Business Management
Australian Catholic University