NATASHA LEON
Brisbane,Australia
Summary
Enthusiastic and personable professional seeking a full-time, part-time, or casual administrative position. Strong customer service experience complemented by a solid background in appointment setting, call management, and effective communication. A proactive mindset and adaptability in dynamic environments ensure a commitment to accuracy and reliability, supporting the efficiency of business operations. Eager to expand administrative skills within a collaborative team while contributing to organizational growth.
Overview
6
6
years of professional experience
Work History
Customer Experience Officer – Front Counters
TAFE QLD - Troocoo
06.2025 - 07.2025
- Delivered high-quality face-to-face customer service by assisting members of the public with inquiries, requests, and transactions at the front counter.
- Maintained a professional and courteous manner while interpreting policies and procedures to respond accurately to client needs.
- Accurately processed applications, forms, and payments using internal systems and databases.
- Handled confidential and sensitive information in accordance with privacy and compliance standards.
- Demonstrated reliability, attention to detail, and the ability to manage competing tasks in a high-volume environment.
- Enhanced customer satisfaction through effective communication and problem resolution techniques.
Sleep Consultant
ResMed
03.2024 - 04.2025
- Analyzed data from sleep studies to identify trends and improve client outcomes.
- Provided ongoing support to clients throughout their sleep improvement journey, ensuring long-term success and progress.
- Mentored junior consultants, fostering a culture of continuous learning and improvement within the team.
Bartender
Cleveland Tavern
11.2023 - 02.2024
- Maintained a clean, stocked and organised bar during high-volume periods.
- Accurately handled cash transactions and balanced the register.
- Provided prompt, friendly service and ensured compliance with RSA laws.
- Demonstrated efficiency and professionalism in customer interactions.
Appointment Setter
Health Insurance Comparison
12.2022 - 09.2023
- Scheduled and confirmed client appointments using internal booking systems.
- Performed high-volume outbound calling to generate leads and sales opportunities.
- Built rapport with clients and maintained a professional phone manner.
- Managed appointment cancellations, rescheduling, and updates efficiently.
Cold Caller
Solar Outbound Campaign
06.2022 - 11.2022
- Delivered persuasive pitches and overcame objections to secure customer interest.
- Qualified leads by identifying decision-makers and assessing needs.
- Maintained accurate records of calls and customer information.
- Applied innovative techniques to improve call outcomes.
Fundraiser
Pareto Phone
08.2021 - 04.2022
- Conducted outbound calls to raise funds for charitable organisations.
- Developed communication and interpersonal skills in a fast-paced call centre.
- Maintained high energy and compliance with fundraising standards.
Food Runner
Gumdale Tavern
11.2019 - 07.2021
- Delivered meals quickly and accurately in a busy hospitality environment.
- Provided excellent customer service and supported wait staff with tasks.
- Upheld cleanliness and safety standards in food service areas.
Education
Certificate III - Aged Care and Disability
Strategix
Brisbane, QLD01-2019
Certificate III - Health And Allied Sciences
TAFE Queensland
QLD02-2017
High School Diploma -
St James College
Brisbane, QLD11-2018
Certification - Employment Skills Training
Strategix
Brisbane, QLD04-2019
Skills
- Office Administration & Support
- Appointment Scheduling & Management
- Outbound & Inbound Call Handling
- Customer Service & Relationship Building
- Time Management & Organisation
- Attention to Detail & Data Entry
- Microsoft Office & CRM Software
- Exceptional communication
Timeline
Customer Experience Officer – Front Counters
TAFE QLD - Troocoo
06.2025 - 07.2025
Sleep Consultant
ResMed
03.2024 - 04.2025
Bartender
Cleveland Tavern
11.2023 - 02.2024
Appointment Setter
Health Insurance Comparison
12.2022 - 09.2023
Cold Caller
Solar Outbound Campaign
06.2022 - 11.2022
Fundraiser
Pareto Phone
08.2021 - 04.2022
Food Runner
Gumdale Tavern
11.2019 - 07.2021
Certificate III - Aged Care and Disability
Strategix
Certificate III - Health And Allied Sciences
TAFE Queensland
High School Diploma -
St James College
Certification - Employment Skills Training
Strategix