Natasha Llewellyn
Thornton,NSW
Summary
A bright young woman re-entering the workforce following the birth of my two children.
I am looking to build my way up in a dynamic and challenging environment. I excel in teams but can also work individually and am motivated by success reached through hard work. I take pride in my attention to detail and my ability to adopt new skills quickly and have the flexibility and reliability to apply myself to any given situation. With the help and guidance of your business I can become a valuable employee and make a worthwhile contribution in your team.
Overview
16
16
years of professional experience
Work History
COVID-19 Screener / Administration
BHP Mt Arthur Coal / Chandler Macleod Group
10.2021 - 04.2022
- Oversaw in-person and curbside patient registration and processing.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Supported office operations by expertly handling administrative needs.
- Operated high volume drive through operations.
- Safely conducted traffic control operations.
Community Care Worker
HammondCare
08.2021 - 12.2021
- Helped vulnerable individuals navigate complex healthcare system.
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
- Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
- Escorted clients to appointments, shopping and leisure activities.
- Assisted clients with personal hygiene and grooming such as bathing, oral hygiene and toileting.
Property Manager
Altitude Real Estate
07.2019 - 06.2021
- Managed property portfolio of over 250 residential rental properties
- Superior customer service to clients and external stakeholders
- Conducting Rental Market Appraisals & listing presentations
- Arrears control
- Residential lease contracting
- Screening and processing prospective Residential Tenancy applications
- Conduct ingoing, outgoing (bond) & routine inspections
- Organising preventative property maintenance & improvements
- Boosted occupancy 90% by leveraging market knowledge and successful promotional strategies
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Property Manager
WilsonBritten Real Estate
06.2014 - 07.2019
- Managed a property portfolio of over 450 residential rental properties and approx. 30 commercial properties
- Superior customer service to clients and external stakeholders
- Conducting Rental Market Appraisals & listing presentations
- Arrears control
- Residential lease contracting
- Screening and processing prospective Residential Tenancy applications
- Conduct ingoing, outgoing (bond) & routine inspections
- Organising preventative property maintenance & improvements
- Boosted occupancy 80% by leveraging market knowledge and successful promotional strategies
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Receptionist / Property Management
Global Property International
04.2012 - 06.2014
- Superior customer service to clients and external stakeholders.
- Busy front desk operations.
- Press and internet advertising.
- Client, Solicitor and Broker liaising.
- Screening and processing prospective Residential Tenancy applications.
- Residential lease contracting and arrears control.
- Organising preventative property maintenance & improvements.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Received and routed business correspondence to correct departments and staff members.
Administration Coordinator
Xtreme Signs
01.2008 - 03.2012
- Job scheduling and travel planning
- Quoting and invoicing
- Front desk operations
- Prepared detailed documents and reports in adherence administrative processes
Sales Assistant
Bi-Lo Supermarkets
05.2006 - 01.2008
- Efficiently run busy cash registers
- Effectively manage customers needs, whilst providing excellent customer service
- Stock replenishment and cashier balancing
- Supported loss prevention goals by monitoring shopper behavior
Sales Assistant
Wide Horizons Gallery
12.2005 - 01.2008
- Stall setup and casual shop front operation
- Stock ordering, store replenishment and cashier balancing
- Effectively manage customers needs, whilst providing excellent customer service
- Supported loss prevention goals by monitoring shopper behavior
Education
Certificate III in Real Estate & Property Services
Australian College of Professionals
2012
Hunter Sports High School
Gateshead NSW2006
Skills
Customer Service
15 years experience working in high level customer service based roles Managing busy front desk operations
Adaptability
Proven to easily adapt to role advancements, office merges and staff changes
Communication
Building professional relationships through strong communication is an area I pride myself on
Problem solving and dispute resolution
9 years managing end of tenancy disputes, and minimising time spent in Tenancy Tribunal by 100% using mediation techniques
Availability
CURRENT AVAILABILITY
Monday and Friday
8:00am - 5:30pm
Saturday and Sunday
8:00am - 5:30pm
AVAILABILITY FROM JULY 2024
Monday, Wednesday and Friday
8:00am - 5:30pm
Saturday and Sunday
8:00am - 5:30pm
Timeline
COVID-19 Screener / Administration
BHP Mt Arthur Coal / Chandler Macleod Group
10.2021 - 04.2022
Community Care Worker
HammondCare
08.2021 - 12.2021
Property Manager
Altitude Real Estate
07.2019 - 06.2021
Property Manager
WilsonBritten Real Estate
06.2014 - 07.2019
Receptionist / Property Management
Global Property International
04.2012 - 06.2014
Administration Coordinator
Xtreme Signs
01.2008 - 03.2012
Sales Assistant
Bi-Lo Supermarkets
05.2006 - 01.2008
Sales Assistant
Wide Horizons Gallery
12.2005 - 01.2008
Certificate III in Real Estate & Property Services
Australian College of Professionals
Hunter Sports High School