Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Lumsden

Tamworth,NSW

Summary

A fully registered Psychologist with experience working in private practice, private inpatient hospitals and disability organisations. I am passionate about centered care and recovery, and supporting individuals to address their mental health concerns to positively change their lives and improve their wellbeing. I am passionate about person-centred care and recovery, and supporting individuals to address their mental health concerns to positively change their lives and improve their wellbeing.

Overview

11
11
years of professional experience

Work History

Registered Psychologist

Calm Consultants
10.2022 - Current
  • Provide psychological services and therapeutic support to individuals and couples to address mental health and wellbeing needs.
  • Conduct Psychological Assessments for clients.
  • Provide clinical advice to staff about ethical and effective ways to address the mental health and wellbeing needs of clients.
  • Design, evaluate and implement evidence based Psychological interventions.
  • Conduct relevant research to assist in the improvement and evaluation of psychological services.
  • Provide clinical advice, peer supervision and debriefing to staff as required.
  • Participate in monthly supervision with supervisor.
  • Maintain up to date, accurate and comprehensive records and case notes in accordance with practice policy, AHPRA and best practice standards.
  • Attend team meetings and casework supervision meetings as required.
  • Write assessments and reports in a timely manner.
  • Adhere to ethical standards of clinical and research practice in accordance with AHPRA policy frameworks.
  • Attend relevant training as required.
  • Comply with practice policies and procedures, and relevant legal and ethical standards, including accountability, ethical practice, duty of care, confidentiality and workplace health and safety.
  • Liaise, consult and make appropriate referrals to internal and external services including GPs and other health professionals.

Provisional Psychologist

The Australian Foundation for Disability
05.2021 - 09.2022
  • Establish and build rapport and therapeutic relationships with clients.
  • Conduct psychometric, behavioural and functional assessments to inform case conceptualisation and evidence-based treatment plans.
  • Provide psychology services efficiently and effectively for a diverse caseload of clients across the lifespan with a range of developmental and psychosocial disabilities and co-morbidities.
  • Develop and implement Behaviour Support Plans.
  • Complete psychological reports and work towards goals within the client's NDIS plans.
  • Meet Key Performance Indicators (KPIs).
  • Identify and implement intervention approaches and strategies that are evidence based, holistic, client-centred and outcome driven.
  • Utilise a range of assessment tools and techniques.
  • Collaborate with families and multidisciplinary teams when designing intervention plans to achieve client goals.
  • Provide training and support to assist clients, families and carers with the implementation of intervention plans and programs.
  • Write comprehensive assessment and review reports.
  • Autonomously meet administrative components of the role including timetable and caseload management, booking of appointments, completion of progress notes and reports in a timely manner.
  • Identify and implement intervention approaches and strategies that are evidence based, holistic, client-centred and outcome driven.

Primary Therapist

South Pacific Private
03.2020 - 05.2021
  • Manage a caseload of clients within the intensive therapeutic inpatient program through the psychological treatment of mood disorders, addictions, trauma and crisis intervention using evidence based practice.
  • Establish and build therapeutic client relationships using a trauma informed approach to develop rapport, trust and safety.
  • Develop and implement comprehensive Individualised treatment plans tailored to the unique needs of each client in the treatment of mental health issues.
  • Facilitate 4.5 hrs per day of intensive interpersonal group psychotherapy incorporating a diverse range of evidence-based treatment interventions.
  • Participate in daily clinical handover meetings.
  • Present lectures and workshops on a variety of psychological topics.
  • Facilitate weekly psycho education groups on a variety of topics including depression, anxiety, grief, addiction, trauma, PTSD, relapse prevention.
  • Meet with clients on an individual basis to provide additional counselling and psychological support services.
  • Meet with high-focus clients who are at risk of leaving treatment (AROL) to offer support and encouragement to remain in treatment.
  • Liaise with the Inpatient Manager in the management of crisis and conflict interventions.
  • Participate in daily multi-disciplinary team meetings with inpatient manager, psychiatrists, GPs, nurses and case managers to provide client case formulation and weekly progress reports, and to discuss continuing care recommendations to support best outcomes for clients.
  • Participate in regular group supervision sessions.
  • Participate in monthly client case review meetings with psychiatrist.
  • Develop key stakeholder relationships across a multi-disciplinary team to work collaboratively in ensuring the needs of clients are being met.
  • Complete clinical projects relating to the Quality Improvements and needs of the clinical department.

Client Care Case Manager

South Pacific Private
05.2019 - 02.2020
  • Manage a large caseload of clients throughout their treatment journey with South Pacific Private.
  • Conduct comprehensive pre-admission phone assessments to determine client suitability and recommendations for treatment.
  • Facilitate group information sessions for clients newly admitted into the hospital to orient clients to the program.
  • Maintain bookings and registration for day programs.
  • Develop effective working relations and cooperate with medical team throughout the entire case management process
  • Coordinate referrals both to and from South Pacific Private (SPP).
  • Ensure clients understand continuing care plans in the context of their own recovery.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Maintained detailed records in compliance with hospital standards and regulations.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, and other enabling services for patients.
  • Developed and implemented individualised care plans and coordinated necessary services to avail quality care for clients.

Workforce Planning and Capability Associate

Cerebral Palsy Alliance
11.2016 - 04.2019
  • Coordinate the development and implementation of designated strategic and operational workforce projects and sub-projects across a diverse range of program areas including; employer branding, employee engagement, diversity and inclusion, reward and recognition, performance management, health and wellbeing.
  • Design, develop and implement CPA role description philosophy and strategy.
  • Review and redevelop over 150 role descriptions to clearly define employee expectations and ensure alignment with the future direction of the organisation.
  • Review, analyse and document CPA employee onboarding process in liaison with key stakeholders to clearly define process, responsibilities and ownership.
  • Design an onboarding online solution for staff intranet.
  • Extensively review CPA's approach to performance management to inform the development of a contemporary and best practice performance appraisal program.
  • Review CPA's existing employee offerings and feedback from employee engagement survey; utilising findings to develop and launch CPA Employee Value Exchange (EVE), including a comprehensive employee benefits package to support the retention of talent and to position the organisation as an employer of choice.
  • Assess and analyse relevant internal policies, practices and procedures to inform the development of operational workforce planning and development projects and initiatives.
  • Prepare and present reports to relevant sub-committees to showcase data, insights and project recommendations.
  • Establish and maintain effective working relationships with internal and external stakeholders and networks to support the implementation of agreed project deliverables.
  • Develop employee and manager guides and resources to support the effective implementation of a range of workforce planning and development projects and initiatives.
  • Coordinate and develop collateral (including video, photography, print materials, posters, etc.) to support the effective implementation of a range of workforce projects and sub-projects.
  • Present at business unit and organisational level meetings and forums to promote and launch new initiatives and projects.
  • Develop and execute communication and change management plans to maximise manager and employee understanding and engagement.
  • Write compelling copy for use across multiple internal and external communication channels to maximise engagement and participation by target audiences.
  • Review and modify project related policies, procedures and supporting documentation to ensure alignment with P&C best practices.
  • Develop and implement CPA 12 month EVE internal employee communications plan to maximise engagement and participation by target audiences.
  • Prepare content for and deliver quality workshops, focus groups and information sessions.
  • Extensively review CPA's philosophy to employee recognition and flexible working; research and analyse trends and best practices to inform the design, development and implementation of contemporary programs and initiatives, and collate findings to draft program proposals and discussion papers.

Recruitment Coordinator

Cerebral Palsy Alliance
03.2014 - 11.2016
  • Assist with the recruitment and selection of a high performing team to support best practice service delivery and optimise client outcomes.
  • Coordinate the recruitment and onboarding of new CPA Disability Support Practitioners to ensure a positive and seamless transition into the organisation.
  • Monitor health assessment results to identify potential risks and issues and escalate as required.
  • Coordinate candidate probity checks and registrations to ensure compliance with organisational policies and procedures.
  • Coordinate employee essential training requirements.
  • Analyse and assess operational processes and customer feedback to identify opportunities for continuous improvement.
  • Build and maintain effective working relationships with managers in order to understand and respond to business resourcing requirements.
  • Build sustainable relationships with the casual workforce to increase engagement, utilisation and retention rates.
  • Establish and maintain up-to-date employee information within the HRIS (including probity checks, registrations, etc.) to ensure regulatory and organisational compliance.
  • Coordinate the salary and training audit process to ensure effective implementation of organisational policies.
  • Assess employee and customer enquiries and/or issues to determine required actions; resolve and/or redirect to relevant stakeholders for resolution.

Team Leader

Cerebral Palsy Alliance
03.2013 - 02.2014
  • Provide leadership of team in absence of Site Manager to ensure the continuity of service quality.
  • Provide on-the-job support to team to ensure successful delivery of programs and services.
  • Assist with the coordination of staff rostering for designated programs/activities to maintain a high level of customer satisfaction and the provision of quality services.
  • Provide a first point-of-contact support within service area for designated clients to build and maintain customer satisfaction levels.
  • Establish collaborative relationship with client's families, support networks and community networks to share information, resolve issues and concerns and to ensure quality client outcomes are achieved.
  • Identify and report client wellbeing and risk of harm issues and concerns; collaborating with management and team to implement actions to safeguard clients and improve service delivery.
  • Coordinate the implementation of ongoing compliance with Work Health and Safety (WHS) requirements to ensure a safe work environment for self and others.
  • Conduct site audits to identify gaps and opportunities for improvement and to ensure compliance with policies and legislative requirements.
  • Maintain currency and records of essential certifications and registrations (applicable to role) to ensure client safeguarding and compliance.
  • Manage the maintenance of up-to-date records and documentation to provide continuity in information sharing and to ensure compliance with legislative, regulatory and organisational policy requirements.
  • Facilitate a diverse range of educational, social, community and life skills programs and activities.
  • Develop client profiles and individualised goals, documenting progress towards objectives and adjusting focus as required.
  • Conduct on-site onboarding of new team members to ensure a good understanding of local client and service requirements.

Education

Bachelor of Psychological Science - Psychology

University of New England
Armidale, NSW

Advanced Graduate Diploma in Psychology - Psychology

University of New England
Armidale, NSW

National Lifeline Telephone Crisis Supporter -

Lifeline
Sydney

Group Therapy Leadership And Facilitation Training -

June Lake
Sydney

Skills

  • Degree in Psychology including current full registration with AHPRA
  • Demonstrated advanced practice skills using evidence based practice and an ability to support a broad range of presentations
  • Knowledge and ability to use evidenced based interventions, including the capacity to provide psycho-educational and therapeutic group programs
  • Ability to develop and implement treatment and recovery plans for individuals/groups as required
  • Well developed oral and written communication skills, interpersonal skills and computer proficiency
  • Capacity to work effectively both independently and as part of a multidisciplinary team
  • Current NSW Driver’s License
  • Commitment to personal and professional development

Timeline

Registered Psychologist

Calm Consultants
10.2022 - Current

Provisional Psychologist

The Australian Foundation for Disability
05.2021 - 09.2022

Primary Therapist

South Pacific Private
03.2020 - 05.2021

Client Care Case Manager

South Pacific Private
05.2019 - 02.2020

Workforce Planning and Capability Associate

Cerebral Palsy Alliance
11.2016 - 04.2019

Recruitment Coordinator

Cerebral Palsy Alliance
03.2014 - 11.2016

Team Leader

Cerebral Palsy Alliance
03.2013 - 02.2014

Bachelor of Psychological Science - Psychology

University of New England

Advanced Graduate Diploma in Psychology - Psychology

University of New England

National Lifeline Telephone Crisis Supporter -

Lifeline

Group Therapy Leadership And Facilitation Training -

June Lake

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Natasha Lumsden