Summary
Overview
Work History
Education
Skills
Qualifications And Training
Profile And Asset
Hobbies and Interests
Timeline
Generic

Natasha Macklyn

Marulan,NSW

Summary

Results-driven Coordinator with a solid background in coordinating and managing service operations. Possessing a proven track record in effective management, training, and communication that results in customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Home Service Coordinator

Warrigal
01.2016 - Current
  • Planning, coordination, and delivery of all community services
  • This involves accurate financial management, innovative service development, and enthusiastically dealing with day-to-day operational matters and administration
  • Assess customer needs (where required), development of individualised care planning, and financial monitoring of customer budgets
  • Ensuring the services delivered are of a quality that not only meet, but exceed the client’s expectations by evaluating and responding to suggestions received from regular reviews and feedback
  • Ensure services are able to be adapted to the changing aged care environment and ensure all services meet identified goals/preferences of older people
  • Develop new processes, systems, and structures that will impact positively the capacity of Warrigal Community
  • Exercise appropriate delegations in accordance with policies, legislation, and guidelines
  • Providing support face-to-face and virtually, including administration support, and technical support to my staff and clients
  • Maintains office services by organising office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions
  • To lead and motivate staff by creating a work environment that enables employee participation, recognises excellence, and provides for career development and job satisfaction
  • Recruit new staff members
  • Provide initial induction with ongoing training and support
  • Respect, independence, and compassion for everyone in all areas of my work under all circumstances
  • Proficient in using organizational software
  • Administer first aid and medication as required within the scope of organisational policy and procedures.

Leisure and lifestyle officer

Warrigal
01.2012 - 01.2016
  • Coordinate schedules and arrange daily activities for a diverse group of older clients
  • Ensure activities are based on client preferences, likes, and dislikes
  • Be inclusive in the activities offered
  • Effective Communication with family members and loved ones
  • Network with other businesses for fundraising opportunities
  • Organise outings with a financial budget
  • Administer medication
  • Assist with meal preparation
  • Liaise with clients, family members, and stakeholders to provide advice and assistance
  • Write daily individualized reports on each client
  • Complete written handover for the following day to ensure everyone is informed of any changes
  • Complete a roster of daily bus drop off and pick up based on a geographical system
  • Purchase order requisitions for supplies and deliveries
  • Monitor daily hours to ensure government funding guidelines are met.

Cashier / Cook

BP Marulan
01.1998 - 01.2002
  • Manage a register including cash handling, EFTPOS, and credit card transactions, as well as balancing end-of-shift cash and transactions
  • Liaise with customers and assist them with their purchases
  • Provide consistently good customer service to a wide range of customers
  • Solve problems and handle any complaints about products and services
  • Maintain good working relationships with supervisors, store managers, and colleagues
  • Daily stocktake and rotation of stock to ensure old stock is used first and out-of-date food is discarded
  • Ordering supplies from multiple companies.

Education

High School Diploma -

Trinity Catholic College
Goulburn, NSW
12.2001

Skills

  • - Meet deadlines while also prioritizing daily tasks
  • Processing financial transactions and managing financial budgets
  • Workplace health and safety, including staff development and training opportunities for staff
  • Strong attention to detail While having the ability to Look outside the box to problem solve
  • Computer skills including a variety of software knowledge, MS Office, MYOB, XERO, Rostering programs, Resident Select, ICare HCM
  • Stakeholder liaison/relationship building Working with the community
  • Meeting performance expectations
  • High standard of communication on all platforms
  • Cultural Awareness
  • Performance Management

Qualifications And Training

  • Older Person Mental Health First Aid, 2023-01-01
  • Working with Children, 2028-08-01
  • CPR and League First Aid, 2026-05-01
  • Statement of Attendance Case Management Skills, 2023-04-01
  • Certificate 111 Aged Care, 2014-09-01
  • Higher School Certificate, 2001-01-01

Profile And Asset

  • Manage and liaise with clients and families to ensure they stick to a financial framework allocated to the organisation for the client to utilise enabling them to stay at home safely.
  • Work collectively with the community to create a supportive network that is important to the organisation and my clients.
  • Manage a team of staff ensuring everyone is compliant with training including SWMS, organisational policies, and duty statements, and encourage carer development opportunities.
  • Facilitate team meetings and associated correspondence.
  • A background that includes successful performance in customer service and processing roles, which have developed and utilized a strong ‘can do’ approach and practical problem-solving skills.
  • Experience in working and liaising with customers and colleagues from a diverse range of backgrounds, able to relate to people on all levels, across language, cultural, age, social, and business boundaries.
  • Highly organized, with strong time management skills, with a proven ability to problem solve, juggle multiple competing responsibilities, work under pressure, and meet deadlines.
  • Proven capacity to resolve issues, particularly in relation to working autonomously and having to make informed decisions quickly.
  • Willing and committed team player with the experience and the ability to work independently.
  • Extensive experience working in a quality focussed environment requiring a high level of attention to detail including a strong commitment to meeting WHS requirements.
  • A sound knowledge of payroll, staff entitlements, work cover, and employee enterprise agreement entitlements
  • High level of communication including phone, email, text, zoom, and Microsoft.
  • Following strict compliance and confidentiality procedures.

Hobbies and Interests

  • Traveling
  • Craft
  • Cooking
  • Staying at home with my family and animals

Timeline

Home Service Coordinator

Warrigal
01.2016 - Current

Leisure and lifestyle officer

Warrigal
01.2012 - 01.2016

Cashier / Cook

BP Marulan
01.1998 - 01.2002

High School Diploma -

Trinity Catholic College

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Natasha Macklyn