Natasha Mann
Chandlers,AU
Summary
Dynamic individual with exceptional communication and administrative skills.
Recognised for fostering strong client relationships and demonstrating problem-solving, and time-management skills with a passion to aid and assist, honed at Adelaide Quality Care.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Renowned for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Office Administration /Front Desk Receptionist
Adelaide Quality Care
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained, organised and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed 60 phone calls on average per day, directing inquiries to appropriate personnel for prompt resolution.
- Organised and maintained files and records to ensure up-to-date documentation.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled monthly office meetings and managed Agendas and Minutes.
- Prepared Monthly and Quarterly reports and presentations for internal or client-related use.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Managed Fire Plan and Emergency plan procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Monitored office supply and wound care inventory, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Organised office and staff events such as team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Logistics Supervisor
Lynair Logistics
01.2021 - 01.2024
- Provided timely and professional responses to inquiries via phone, email, or in-person visits.
- Generated daily, weekly and monthly reports for billing.
- Managed invoicing in Xero for 15 clients and payment processing operations.
- Developed strong relationships with suppliers and vendors.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
- Entered and maintained billing information in company internal databases for accessibility.
- Managing smooth operation of day-to-day tasks and team members.
- Trained, scheduled and evaluated employees.
- Optimised storage solutions within the warehouse to maximise space utilisation while maintaining organisation standards.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Team Leader
Lynair Logistics
10.2019 - 01.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Built and maintained strong client and team member relationships.
- Observed packing operations to verify conformance to specifications.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so staff could remain focused on their tasks.
- Managed customer work orders, ensuring orders and picked and packed in a timely matter and meeting deadlines.
- Maintained Data entry and record keeping for management reports.
- Prepared incident reports and gathered data when accidents occurred.
- Managing inventory to maintain optimal stock levels and minimise overstocks or stockouts.
Education
Business Administration
TAFE SA
12-2012
High School Diploma -
William Light
12-2007
Skills
- Relationship building
- Dependable and responsible
- Positive and professional
- Interpersonal communication
- Teamwork and collaboration
- Priority management
Personal Information
Timeline
Office Administration /Front Desk Receptionist
Adelaide Quality Care
02.2024 - Current
Logistics Supervisor
Lynair Logistics
01.2021 - 01.2024
Team Leader
Lynair Logistics
10.2019 - 01.2021
High School Diploma -
William Light
Business Administration
TAFE SA
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