Natasha Marshall
Cooya,QLD
Summary
Dynamic former Customer Service Assistant Manager at Woolworths, renowned for elevating customer satisfaction through expert complaint resolution and empathetic service. Spearheaded training development, enhancing team proficiency in cash handling and customer consultation. Achieved a notable increase in transaction accuracy, contributing to a positive shift in company reputation. Skilled in maintaining composure under pressure, embodying teamwork, and fostering strong customer relationships.
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Customer service professional committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Possesses excellent communication and problem-solving skills valued in customer service roles.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant Manager
Woolworths
10.2017 - Current
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
Skills
- Cash Handling
- Complaint Handling
- Customer Consultation
- Complaint resolution
- Customer Focus
- Data Entry
- Payment Processing
- Documentation And Reporting
- File coordination
- Staff education and training
- Clerical Support
- Product Promotion
- Assertiveness
- Refund Processing
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm Under Pressure
- Multi-Line Phone Systems
- Product Knowledge
- Professional telephone demeanor
- Training development aptitude
References
Work Reference
Margie Scott - Former Manager IGA
0409 640 267
Personal Reference
Renne Samios
0407 783 999
Timeline
Customer Service Assistant Manager
Woolworths
10.2017 - Current
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