Natasha Mazzoni
Townsville,QLD
Summary
Have extensive experience & knowledge with cleaning. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
28
28
years of professional experience
Work History
Professional Commercial Cleaner
ISS Facility Services
11.2019 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained inventory levels, ensuring proper stock of cleaning supplies for seamless operations.
- Improved workspace appearance, successfully executing detailed cleaning plans tailored to client preferences.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services for commercial spaces.
- Boosted efficiency through the use of advanced equipment and industry best practices in commercial cleaning.
- Gained expertise in specialized techniques for deep-cleaning carpets, upholstery, windows, and other surfaces.
- Implemented waste management protocols that contributed towards an eco-friendly approach in commercial settings.
- Collaborated with team members to complete large-scale cleaning projects within deadlines.
- Upheld strict confidentiality standards when working in sensitive or secure areas within commercial facilities.
Online Personal Shopper
Woolworths Distribution Centre
02.2018 - 02.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
Console Operator
General Store
01.2015 - 01.2016
- Temporary Contract work, Stock replenishing, taking order, EFTPOS, Fleet card, BP plus, AMEX, Cash handling, checking fuel dip measurement's, till closing, recording temperature readings in cold rooms and freezers, General cleaning duties, window cleaning.
Inbound Call Centre Operator
Sydney Water- Fieldforce Services
01.2010 - 01.2011
- Booking appointments with customers & liaising with plumbers.
IT Consultant
Telstra
01.2007 - 01.2007
- Customer Service Consultant liaising with customers and technicians
Child Care Assistant - Casual
Amaroo Child Care
08.2005 - 07.2006
- Provision of quality care for children, Provision of child care support to Carers, Preparing food, sleep duty, diversionary activities and general cleaning, Talking to parents with regard to the development issues or milestones as necessary, Recording days events and reporting to director, Applying basic first aid as necessary in a soothing and caring manner
Dental Assistant
Townsville Aboriginal and Islander Health Services
01.2006 - 01.2006
- Dental charting, Sterilizing equipment according to Aust Health and Hygiene standards, Assisting patients fill forms and preparing for dentist in the chair, Assisted the dentist as required and requested, Ex- rays and development and translating, Packaging dental equipment in preparation for use of dentist, General cleaning duties in accordance with Aust Health and Hygiene Standard, Data entry answer phones in a timely manner, Organizing diary appointments - Manual bookings
Administration Officer
Department of Families
01.2002 - 01.2003
- Faxing, filing, typing, Lotus Notes, vehicle logging, answering telephones, accurate message taking, mailing, email and confirmation of diary appointments
Customer Service Representative
Lott Stores-Baltimore, MD
01.1999 - 01.2002
- Cash handling, cashier, stocking, pricing, EFTPOS, travellers cheques, answering telephones
Consultant
Lott Stores-Baltimore, MD
01.1999 - 07.1999
- Liasing with customers & phone technicians booking appointments.
Customer Service Representative
Party City-Baltimore, MD
01.1998 - 01.1999
- Cash handling, cashier, stocking, retailing, pricing, EFTPOS, travellers cheques, answering telephones, filling helium balloons, cleaning
Customer Service Representative
Factory Card
01.1995 - 01.1997
- Cash handling, cashier, stocking, retailing, pricing, EFTPOS, answering telephones, counting cards, cleaning
Housekeeper
Silk Hospitality
01.2021 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Education
Bachelor of Science - Architecture
Curtin University
Perth, WA01.2024
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen Cleaning
- Residential Cleaning
- Hospitality background
- Dusting furniture
- Deep cleaning expertise
- Folding clean laundry
- Window Cleaning
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Restroom detailing
- Chemical Handling
- Guest Relations
- Window Washing
- Laundry Management
- Carpet cleaning
- Infection Control
- Ordering cleaning supplies
- Quality Assurance
- Hazardous chemical training
- Ceiling fan cleaning
- Floor scrubber machines
- Multitasking and Prioritizing
- Deep Cleaning Protocols
- Safe Chemical Handling
- Trash Collection and Disposal
- COVID-19 Safety Procedures
- Commercial Cleaning
- Health Standards Compliance
- Floor Cleaning, Polishing, and Waxing
- Room Maintenance Scheduling
Additional Information
I am an intelligent, focused, quick study professional seeking a position in which my considerable customer service skills can be utilised and continuously improved by a forward thinking employer.
Transferable Work Skills and Valuable Personal Attributes
Computer literate MS Office Suite incl. Word, Excel, Outlook, Explorer
Occupational Health and Safety Aware
Excellent phone manner
Problem solving ability- using written information
Pro-active and motivated
Cope well under pressure
Excellent communication skills, empathetic
Hands on operator, good eye for detail
High standards regarding health and hygiene
Able to work to timelines
Trainingandqualifications
- Diploma of Christian Ministry in Ministry, Rhema Bible College, 2004-01-01, 2005-12-31
- Cert IV Christian Ministry, 2004-01-01, 2005-12-31
Personal Information
Title: Console Operator
Timeline
Housekeeper
Silk Hospitality
01.2021 - 08.2022
Professional Commercial Cleaner
ISS Facility Services
11.2019 - 12.2021
Online Personal Shopper
Woolworths Distribution Centre
02.2018 - 02.2022
Console Operator
General Store
01.2015 - 01.2016
Inbound Call Centre Operator
Sydney Water- Fieldforce Services
01.2010 - 01.2011
IT Consultant
Telstra
01.2007 - 01.2007
Dental Assistant
Townsville Aboriginal and Islander Health Services
01.2006 - 01.2006
Child Care Assistant - Casual
Amaroo Child Care
08.2005 - 07.2006
Administration Officer
Department of Families
01.2002 - 01.2003
Customer Service Representative
Lott Stores-Baltimore, MD
01.1999 - 01.2002
Consultant
Lott Stores-Baltimore, MD
01.1999 - 07.1999
Customer Service Representative
Party City-Baltimore, MD
01.1998 - 01.1999
Customer Service Representative
Factory Card
01.1995 - 01.1997
Bachelor of Science - Architecture
Curtin University