Natasha McCall
Kirwan ,Australia
Summary
I am an experienced Management professional with substantial experience in People Management, Performance Management, Recruitment and Selection, Learning and Development, Training, Health and Safety, Budget Management, Inventory Management, Customer Service and Forecasting, within the Hospitality sector. I have always had the passion for Carpentry but never the opportunity to persuade that dream. With the transferrable skills, passion and knowledge I have to offer, I am seeking an Apprenticeship opportunity that is going to provide me with the necessary development to follow my dream, within a company that has structure while continuing to inspire the spark within me.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
KFC
Townsville, Australia
01.2019 - 10.2023
- Responsibilities: Manage the restaurant in accordance with company policies and procedures including directing the activities of employees in maximizing sales, operating efficiency and profit
- Human Resource Function including overseeing health and safety, recruitment and selection of team members, employee training and development, performance management
- Area Manager fill in
- Customer service and recovery
- Cash handling and banking
- Forecasting sales
- Forecast and schedule management and team member labor within budget
- Inventory control and ordering
- Opening 2 New Stores in the area
- Area People Coach overseeing store certifications, development of management, training and assisting in new Shift supervisors development, signing off on new Supervisors to run shifts.
Restaurant General Manager
KFC
Wagga Wagga, Australia
01.2013 - 10.2019
- Responsibilities: Manage the restaurant in accordance with company policies and procedures including directing the activities of employees in maximizing sales, operating efficiency and profit
- Human Resource Function including overseeing health and safety, recruitment and selection of team members, employee training and development, performance management
- Area Manager fill in
- Customer service and recovery
- Cash handling and banking
- Forecasting sales
- Forecast and schedule management and team member labor within budget
- Inventory control and ordering.
Assistant Manager
KFC
Townsville, Australia
01.2009 - 01.2011
- Responsibilities: Assist in restaurant management to brand standards
- Manage shifts in accordance with company policies and procedures
- Training and development of team members
- Inventory control and ordering
- Customer service and recovery
- Team member labor schedules
- Assist in achieving restaurant KPI's.
Education
Bachelor Of Arts - Interior Design
Torrens University Australia
Brisbane, QLDHigh school certificate Yr 10 -
New Norfolk High School
Diploma of Leadership & Management -
CTA Training
10.2022
Certificate II in Retail -
KFC RTO
01.2012
Skills
- Professionalism
- Task Prioritisation
- Continuous Improvement
- Tool Maintenance
- Layout planning
- Project estimation and bidding
- Worksite safety
- Staff Management
- Client Communication
- Custom Furniture Creation
- Hand and power tools
- Measuring and Cutting
Attributes
- Excellent Communication and interpersonal skills
- Motivated and hardworking
- Ability to think laterally
- Ability to problem solve
- Proven organisational and time management skills
- Proficient computer skills
- Results focused
References
- Kristyann Bull, Area People excellence coach, KFC, +61 457 397 258, kbull@collinsfoods.com
- Brendan Rentoule, Area Coach, KFC, +61 448 745 207, brentoule@collinsfg.com.au
Affiliations
It’s never to late to start doing what you’ve always dreamed
Timeline
Restaurant General Manager
KFC
01.2019 - 10.2023
Restaurant General Manager
KFC
01.2013 - 10.2019
Assistant Manager
KFC
01.2009 - 01.2011
Bachelor Of Arts - Interior Design
Torrens University Australia
High school certificate Yr 10 -
New Norfolk High School
Diploma of Leadership & Management -
CTA Training
Certificate II in Retail -
KFC RTO