Natasha McClements

Key Responsibilities:

• Liaise and negotiate with internal and external stakeholders to deliver program services, increase the profile of the agency's services and attend interagency meetings and forums to obtain and share information.
• Draft a range of written material including business cases, reports, executive briefs and corporate documentation
• Identify potential business needs to recommend improvements for consideration by senior staff and provide analysis, verification and validation on the recommended improvements.
• Communicate in an effective way
• Build relationships and engage with diverse groups of people
• Understand change and communicate it to staff in a meaningful way
• Collaborate with other staff in immediate area and in other areas of the agency
• Research, analyse and make sound decisions using appropriate judgement
• Prioritise workload in the context of competing priorities
• Understand legislation, policies, procedures and information management requirements relevant to the work area

Key Achievements:

I have been able to complete an urgent Ministerial briefing and PowerPoint presentation on a high-profile CSAG topic. The ministerial briefing required a deep dive into previous CSAG engagements (spanning across a number of years) and preparing a detailed and high-level summary to influence and support the Minister in a meeting held with inter-agency departments and community groups. By using a matter management tool I had implemented for the team I was successfully able to complete this brief within the required time. I successfully considered my audience and tailored the design elements such as use of appropriate imagery, limiting text and using size and placement of graphics to my advantage. This approach ensured conveyed information easily and effectively. Minister's Office thanking me for my work and confirming that the brief was assisted the minister achieving agency outcomes.

Key Responsibilities:

Provide administrative and operational support to local business teams which may include a mix of finance, human resource, property, information technology (IT) and other corporate activities. They typically supervise a team of administrative staff and are responsible for setting work priorities and monitoring team outcomes. They are also expected to contribute to planning, resource management and business improvement practices relevant to the work area.

Key Achievements:

Whilst undertaking the Corporate Support Coordinator role I was

heavily involved in Desktop refresh which involved the

replacement of all Monitors, Desktop computers and docking

stations across the SEVIC zone of the Agency.

This required me to attend multiple daily meetings with numerous stakeholders to prepare sites for the upgrade, arranging logistics like room storage, space for skips bins onsite, rostering staff to complete overtime, communicating the access points for each site.

Each site completed while I was in this role was completed

efficiently, on time and with no disruption to the business

requirements of each site.

Key Responsibilities:

• Provide administrative and operational support to local business teams which may include a mix of finance, human resource, property, information technology (IT) and other corporate activities.
• Supervise a team of administrative staff and are responsible for setting work priorities and monitoring team outcomes.
• Contribute to planning, resource management and business improvement practices relevant to the work area.

Key Achievements:

Whilst undertaking the Corporate Support Coordinator role I was heavily involved in Desktop refresh which involved the replacement of all Monitors, Desktop computers and docking stations across the SEVIC zone of the Agency.
This required me to attend multiple daily meetings with numerous stakeholders to prepare sites for the upgrade, arranging logistics like room storage, space for skips bins onsite, rostering staff to complete OT, communicating the access points for each site. Each site completed while I was in this role was completed efficiently, on time and with no disruption to the business requirements of each site.

Key Responsibilities:

To help employees develop their skills and knowledge by conducting informative training sessions, promote efficiency, and improve the skills.

Key Achievements:

I facilitated training of 28 new recruits in Family Assistance, building service delivery capabilities in this area.

Key Responsibilities:

• Provide administrative and operational support to local business teams. the role includes a mix of finance, human resource, property, information technology (IT) and other corporate activities.
• Working under the direction of senior employees.
• Make decisions within defined parameters relating to their area of responsibility.

Key Achievements:

As part of the Corporate Support role I was required to complete a stocktake of all of the Agency's assets help onsite at Latrobe Smart Centre. I was able to sight and record all 1074 assets assigned to the site achieving 100% accuracy.

Key Responsibilities:

• Provide a tailored service to the customer via Telephone by assessing needs and determining entitlements and obligations.
• Collaborate with others and connect with relevant government or community services to deliver the best service offer, encourage the use of self-managed and digital services, and support operations.

Key Achievements:

I was consistently able to provide quality outcomes in my work, as reflected by my strong quality results - often at 100% each Settlement Period. This was further supported by low national feedback received and strong quality call listening observation results.