Natasha Milne
Brisbane,QLD
Summary
Have proven Leadership and Coaching Skills with a passion for success and development. Personal skill is team engagement with a focus on best in class customer service.
I have strong organizational, time management and presentation skills. I have led Change Management projects while establishing and implementing systems and procedures which identify areas for quality improvements and best practice initiatives.
I am confident in interactions and negotiation at all levels with strong analytical skills to ensure best outcome.
With a high degree of self-motivation that has helped me to deliver outcomes within time constraints whilst managing various responsibilities
Ability to lead, inspire and motivate teams – Recognised as an effective leader capable of managing change and building cohesive, engaged and successful teams (nominated for Business Woman Of The Year 2011, 2012, 2013 and High Performer 2014)
Best in Class team engagement scores through Culture Amp.
Overview
32
32
years of professional experience
Work History
State Sales Manger
Winc Australia
01.2023 - Current
- Increased sales revenue by developing and implementing strategic sales plans, targeting key accounts, and monitoring market trends.
- Analyzed competitor activities to identify opportunities for differentiation and capitalize on market gaps.
- Developed strong relationships with key clients, resulting in long-term partnerships and increased account loyalty.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed team of 3 regional sales managers and dotted line to 17 sales representatives and consistently achieved high sales targets.
Manager of Business Development and Sales
Winc Australia
06.2021 - 01.2023
- Built new Business Development Team of 14 BDM's
- Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built diverse sales pipeline to exceed quota targets.
- Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Developed comprehensive sales training materials and tools that enabled new hires to quickly adapt and contribute effectively.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
Regional Sales Manager
Winc Australia
06.2010 - 05.2021
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Managed team of 8 regional sales representatives and consistently achieved high sales targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Branch Manger
Waltons Stationers
09.1992 - 02.2010
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed Showroom, Warehouse, Sales Team, Customer Service Team and AR Team.
- Stocktake
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Education
SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY
South AfricaSkills
- Sales Training
- Staff Management
- CRM proficiency
- Coaching & Mentoring
- Customer Service
- Effective Multitasking
- Decision-Making
- Customer Support
- Goals and performance
- Analytical Thinking
- Conflict Resolution
- Goal Setting
Timeline
State Sales Manger
Winc Australia
01.2023 - Current
Manager of Business Development and Sales
Winc Australia
06.2021 - 01.2023
Regional Sales Manager
Winc Australia
06.2010 - 05.2021
Branch Manger
Waltons Stationers
09.1992 - 02.2010
SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY
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