Summary
Overview
Work History
Skills
Certification
Timeline
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Natasha Murphy

Alexandra Hills,QLD

Summary

Proven achiever in healthcare and transportation logistics, excelled at Yulu-Burri-Ba by enhancing patient satisfaction and streamlining transport operations. Skilled in medical records management and fostering strong client relationships, consistently delivered results beyond expectations, leveraging expertise in Microsoft Office and exceptional customer service to drive efficiency and loyalty.

Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Yulu-Burri-Ba
10.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Answered phone calls and messages for 20-30 -physician 30 medical facility, scheduling appointments, and handling patient inquiries.

Transport Coordinator

Yulu-Burri-Ba
06.2018 - 06.2022
  • Established strong relationships with clients, resulting in repeat business and positive feedback.
  • Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
  • Streamlined transport operations by implementing efficient route planning and scheduling techniques.
  • Ensured around 25-30 Clients are on time for Appointments.
  • Developed comprehensive contingency plans to address unexpected disruptions in transportation processes.
  • Championed a culture of continuous improvement within the transport coordination team, encouraging open dialogue and fostering an environment where best practices are shared and implemented.

Transport Driver

Yulu-Burri-Ba
06.2015 - 06.2018
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Navigated challenging road conditions to deliver goods securely in various weather situations.
  • Maintained a clean driving record, adhering to all traffic laws and safety regulations.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.
  • Updated daily logs and customer paperwork with relevant details.
  • Transporting 25-30 Clients To & From Medical Appointments

Skills

  • Front Desk Operation
  • Medical Billing
  • Time Management
  • Relationship Building
  • Medical Record Management
  • Appointment Scheduling

Certification

  • Heavy Vehicle Drivers License
  • Current First Aid
  • Cultural Awareness
  • Logistics Coordinator
  • Infection Control
  • Orientation - Direct Patient Contact
  • Blue Card WWC
  • White Card Construction
  • Driving Operations Certificate

Timeline

Medical Receptionist

Yulu-Burri-Ba
10.2022 - Current

Transport Coordinator

Yulu-Burri-Ba
06.2018 - 06.2022

Transport Driver

Yulu-Burri-Ba
06.2015 - 06.2018

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Natasha Murphy