Natasha Musonda
Canning Vale,WA
Summary
Experienced with managing customer inquiries and resolving complaints to ensure satisfaction. Utilizes effective communication techniques to build rapport and trust with customers. Track record of maintaining calm demeanor under pressure and delivering consistent, high-quality service.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Woolworths
05.2022 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
Bachelor of Science - Psychology And Human Resource Management
Curtin University
Perth11-2024
High School Diploma -
Canning Vale College
Perth, WA11-2021
Skills
- Bilingual
Languages
Indonesian
Professional Working
English
Native or Bilingual
Interests
Travel, Working Out, Podcasts, Asian Fusion Cuisine
Timeline
Customer Service Team Member
Woolworths
05.2022 - Current
Bachelor of Science - Psychology And Human Resource Management
Curtin University
High School Diploma -
Canning Vale College
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