Natasha Natarajan
Werribee South,VIC
Summary
Highly motivated Accounting and Finance graduate with some experience in accounts payable with strong computer skills and exceptional attention to detail. A team player with a proactive mindset, known for integrity, professionalism, and clear communication. Previous experience in customer service and as a kitchen hand has developed strong interpersonal and problem-solving skills. Eager to contribute to organizational success and continuously learn and grow within the accounting field.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
ANZ- Unsecured Lending
Melbourne, VIC
10.2022 - 12.2023
- Managed average of 60-80 calls per day addressing customer inquiries related to personal loans
- Provided comprehensive assistance to customers in managing their personal loan accounts, ensuring satisfaction and adherence to banking policies
- Effectively communicated complex financial information in a clear and concise manner to ensure customer understanding
- Worked towards reducing repeat call rates by implementing effective problem resolution strategies and providing thorough assistance to customers
- Stayed consistently with established performance metrics, ensuring high-quality service delivery and meeting or exceeding set targets
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Addressed customer account discrepancies and concerns
- Responded to customer requests for products, services, and company information
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
- Met customer call guidelines for service levels, handle time and productivity.
CATERING ASSISTANT
Cater Care
Camberwell
02.2022 - 09.2022
- Ensuring all special meal requirements are communicated to the chef
- Oversaw catering orders to verify accuracy and completeness
- Inspected catering equipment and utensils regularly to manage wear and tear
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices
- Stocked and rotated food items according to expiration dates
- Loaded dishes, glasses and tableware into dishwashing machines
- Followed food safety practices and sanitation guidelines
- Negotiating and listening to family concerns about meal requirements and understanding each resident's requirement
- Listening to the elderly residents with patience and always showing compassion towards them
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Cleaned and organized kitchen stations to promote team efficiency.
FINANCE INTERN
Fly Dubai
Dubai, United Arab Emirates
09.2021 - 12.2021
- Understood Chart of Accounts
- Understood accounting of cost into different nominal and cost centers
- Understood the Accounts Payable Procure to Pay process and matched purchase orders with invoices and recorded necessary information
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Worked as a team member in implementing a project to manage, allocate and track each individual agent invoice as per predetermined category
- Updating the master's in software solution to allocate the invoice or task as predetermined classification
- Created analytics and parameters to look at employee efficiency
- Maintained payable shared email inbox.
Education
High School, IGCSE, AS & A-level -
Al Diyafah High School
Dubai, United Arab EmiratesBachelor of Accounting and Finance -
Australian Catholic University
Melbourne, VICSkills
- Microsoft Excel expertise
- Microsoft Office
- Team Collaboration and leadership
- Multitasking
- Problem Resolution
- Inbound Call Management
- Customer Complaint Resolution
- Inbound Customer Service
- Customer Relations
- Call Control
- Account Management
Timeline
Customer Service Agent
ANZ- Unsecured Lending
10.2022 - 12.2023
CATERING ASSISTANT
Cater Care
02.2022 - 09.2022
FINANCE INTERN
Fly Dubai
09.2021 - 12.2021
High School, IGCSE, AS & A-level -
Al Diyafah High School
Bachelor of Accounting and Finance -
Australian Catholic University
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