Natasha Nell

My key responsibilities included providing top quality service to upward of 200 guests , taking orders and running food and beverages , reservation management with NowBookIt , working VIP events in the QV1 business central as a representative of Nippon.

During my time here I accumulated a vast knowledge of Japanese cuisine , alcoholic beverages and key qualities of top quality service and hospitality.

I’ve also gained connections with many industry professionals through VIP events and masterclasses during my time here.

My key responsibilities included but not limited to being the sole waitress for upwards of 70 guests , working behind the bar and helping the kitchen , stock take and ordering , social media engagement , reservation management with Quandoo / Eat club / The Fork , training and recruiting of staff , closing and balancing tills.

During my time here I worked as a waitress in the restaurant of a 5-star Hotel in rural Japan, often catering for 50-70 guests per night.

My responsibilities including serving Premium 8-course Japanese style dinners , serving Japanese premium draft beers , sake and cocktails , helping the kitchen with food preparation , cleaning habachi grills and preparing local desserts.

My other responsibilities included hotel cleaning and maintenance, onsen cleaning , office work including reservations management and international communication with overseas guests .

My main responsibility here was ensuring guests were satisfied with their rooms and their stay while at Rihga Royal Hotel . Making sure all staff maintained safely standards with use of chemical cleaning of rooms and ensuring all rooms were in perfect condition .

During my time at hungry jacks I have learned and perfected my skills in multi-tasking , serving over 1700 orders a day while performing multiple tasks under time constrictions . My responsibilities include taking orders, running orders , preparing kitchen prep and production of menu items, rostering and stock take , ensuring all staff are following health+safety guidelines and more.

During my time here I was responsible for all daily operations including rostering, stock take and ordering , barista machine maintenance, menu updates and changes , communication with potential collaborations such as with Toastface and other key tasks such as

• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
• Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

My duties included opening and closing the store , taking orders and preparing drink orders , counting and balancing tills , stock take and training new staff. I was often working by myself having to multi-task taking orders, making drinks and preparing toppings with over 100 orders a day.