Natasha Oborn
Summary
Hardworking employee enthusiastic about learning and building relationships with both customers and colleagues. Have had a wide range of experience with customer service. Pursues opportunities to learn new skills and contribute to group success. Offers strong phone/administrative, relationship-building, problem-solving abilities and organisation skills.
Overview
8
8
years of professional experience
Work History
Sales Representative
Lamora Energy
11.2023 - Current
- Outbound call centre role, where customers have inquired regarding the government solar rebate and an interest in solar.
- Developed and implemented sales strategies to increase profits.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Booking appointments for assessments at the property
- Having the ability to rebuttable concerns or problems the customer may have in order to get the booking and make the customer feel more confident in the benefits of solar, a greener future and the savings they can make.
- Organising the bookings for the assessments so they run smoothly. Including the times too and from the different home assessments and rescheduling appointments.
- High work drive and motivation to make sales.
Receptionist
Love Success (Recruitment Agency)
08.2023 - 10.2023
- Temp position whilst traveling
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Customer Specialist
ASB/Sovereign Home Loans
11.2022 - 05.2023
- Responded to customer inquiries via phone, email and web-based platforms.
- Assisting mortgage brokers/advisors with client queries
- Fixing in and breaking home loans
- Setting up direct debit payments
- Transferring funds up to $100,000
- Calculating customer repayments
- Setting up accounts (online banking/phone banking)
Customer Service Representative
ASB Bank
02.2021 - 10.2022
- Handling inbound & outbound phone calls
- Listening and having empathy for customers
- Advance Credit Card training
- Training new team members
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Administration Officer
Hillcrest Promotions
01.2018 - 01.2021
- Started as a part-time role whilst i was at university, hired full time once I had completed my diploma.
- Invoicing and sales processing with MYOB
- Reconciling of invoices and statements
- Phone inquires
- Stock management
- Data entry
Waitress
Coffee Club Cafe
01.2016 - 01.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Use cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took food & drink orders.
Education
Communications Diploma - Business And Media
Massey University
Auckland NZ08.2018
High School Diploma -
Rangitoto College
Auckland, NZ08.2017
Skills
- Comprehensive knowledge of customer service and problem solving
- Excellent communicator with the ability to deal with a wide range of people and personality's
- Passionate about continuous process improvement
- Strong administrative and phone skills
- Well organised with attention to deal
- Adaptable and able to balance priorities and tasks
- Ability to work with confidentiality and discretion
- Ability to look at the positives in any given situation
Personal Summary
I am 25 years old, from Auckland NZ. I have recently finished my travels around Europe where i did a 37 day Contiki, which really opened my eyes to the world. I stayed in London for a few months and decided to move to the Gold Coast permanently, where i am now living in Mermaid Waters. My Hobbies include Touch Rugby, which I play here in a social mixed team each week as well as beach walks and swims. I am social and driven and am loving my new Gold Coast life style and looking for a job that i can really demonstrate this in.
Timeline
Sales Representative
Lamora Energy
11.2023 - Current
Receptionist
Love Success (Recruitment Agency)
08.2023 - 10.2023
Customer Specialist
ASB/Sovereign Home Loans
11.2022 - 05.2023
Customer Service Representative
ASB Bank
02.2021 - 10.2022
Administration Officer
Hillcrest Promotions
01.2018 - 01.2021
Waitress
Coffee Club Cafe
01.2016 - 01.2018
Communications Diploma - Business And Media
Massey University
High School Diploma -
Rangitoto College
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