Natasha Oborn

Outbound call centre role, where customers have inquired regarding
the government solar rebate and an interest in solar.

Developed and implemented sales strategies to increase profits.

Enhanced client satisfaction by addressing concerns promptly and
providing exceptional service.

Booking appointments for assessments at the property

Having the ability to rebuttable concerns or problems the customer may
have in order to get the booking and make the customer feel more
confident in the benefits of solar, a greener future and the savings they
can make.

Organizing the bookings for the assessments so they run smoothly.
Including the times too and from the different home assessments and
rescheduling appointments.

High work drive and motivation to make sales.

Responded to customer inquiries via phone, email and web-based
platforms.

Assisting mortgage brokers/advisors with client queries

Fixing in and breaking home loans

Setting up direct debit payments

Transferring funds up to $100,000

Calculating customer repayments

Setting up accounts (online banking/phone banking)

Handling inbound & outbound phone calls

Listening and having empathy for customers

Advance Credit Card training

Training new team members

Managed high-stress situations effectively, maintaining professionalism
under pressure while resolving disputes or conflicts.

Answered constant flow of customer calls with minimal wait times.

Started as a part-time role whilst i was at university, hired full time
once I had completed my diploma.

Invoicing and sales processing with MYOB

Reconciling of invoices and statements

Phone inquires

Stock management

Data entry

Manage calenders/meetings