Natasha Parker
Perth,Western Australia
Summary
Dynamic customer service professional with extensive experience at State Swim, excelling in client relationship management and emotional intelligence. Proven track record of resolving complaints swiftly, enhancing satisfaction, and fostering trust. Adept at multi-task management and team collaboration, consistently delivering knowledgeable support and training to elevate service standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Officer and Supervisor
State Swim Butler
Perth, Western Australia
12.2016 - Current
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and benefits.
- Answered inquiries via telephone, email, and face-to-face communication.
- Established trustful relationships through effective communication skills.
- Processed customer payments using point of sale systems efficiently.
- Provided knowledgeable service for routine questions and service complaints.
- Remained calm under pressure, diffusing tense situations effectively.
Enjo Consultant
Enjo
Perth, Western Australia
2011 - 2012
- Built strong relationships with clients through effective communication and follow-up.
- Identified needs of customers promptly and efficiently.
Instructor/CSO/Supervisor/Operations Manager
State Swim Whitfords
Perth, Western Australia
10.1996 - 12.2003
- Returned to State Swim Whitfords after 6 months travelling.
- Worked as an Instructor and Customer Service Officer
- Trained and worked as a Supervisor.
- Promoted into Assistant Operations Manager
- Promoted to Operations Manager
Swimming Instructor / Customer Service Officer
State Swim Whitfords
Hillarys, Western Australia
10.1995 - 04.1996
- Employed as a swimming Instructor.
- Then trained as a Customer Service Officer.
Education
Diploma of Applied Science in Photography
Central TAFE
Perth, WA01-2002
Advanced Certificate of Travel Consulting
Central TAFE
Perth, WA01-1994
Skills
- Customer care and support
- Multi-task management
- Client relationship management
- Team collaboration
- Communication strategies
- Emotional intelligence
Certification
- Swimming and Water Safety Instructor
- Aquatic Emergency Procedures
- Working with Children
References
References available upon request.
Timeline
Customer Service Officer and Supervisor
State Swim Butler
12.2016 - Current
Instructor/CSO/Supervisor/Operations Manager
State Swim Whitfords
10.1996 - 12.2003
Swimming Instructor / Customer Service Officer
State Swim Whitfords
10.1995 - 04.1996
Enjo Consultant
Enjo
2011 - 2012
Diploma of Applied Science in Photography
Central TAFE
Advanced Certificate of Travel Consulting
Central TAFE