Natasha Pascall

Management and as necessitated by the development of this role, and the development of the business.

• Ensured compliance with industry regulations regarding safety standards, environmental protection laws.
• Developed, implemented and monitored project plans to ensure successful completion of projects.
• Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
• Conferred with project personnel to identify and resolve problems.
• Created detailed reports that documented project status, identified areas of improvement, and recommended solutions for resolution.
• Determined project staffing needs and led resource management.
• Provided leadership training workshops designed to enhance employee engagement levels across organizational teams.
• Established communication protocols among team members in order to facilitate collaboration and problem solving.
• Conducted regular meetings with stakeholders to review progress against objectives and timelines.
• Maintained budget tracking system and reported on financial performance of projects.
• Modified project plans when needed to better align with organizational objectives.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Submitted budget estimates, progress reports and cost tracking reports.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Participated in professional development opportunities to stay current with industry trends and technologies.
• Built and established strong partnerships with teams, vendors and contractors.
• Identified potential risks and established mitigation strategies to minimize risk exposure.
• Managed complex projects with multiple stakeholders, including external vendors and internal teams.
• Provided ongoing guidance and support to project staff throughout the life cycle of each project.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.
• Communicated regularly with senior management about progress on key initiatives and upcoming milestones.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
• Actively participated in strategic planning sessions focused on long-term growth opportunities.
• Worked with cross-functional teams to achieve goals.

• Maintain regular, positive communication and a working relationship with all external stakeholders
• Service Promotion to the wider community
• Critical incidents and other risk incidents according to the Organization's Policies and Procedures and funding body requirements
• Provide the three levels of NDIS Support Coordination: support connection, support coordination or specialist support coordination
• Assist clients to implement strategies to access supports and services including funded supports, community, mainstream and informal
• Strengthen and assist with capacity building skills to enhance client’s abilities to coordinate support and services and to participate in the community
• Assist clients to reduce the complexity in their support systems
• Negotiate solutions with multiple stakeholders to assist clients to build capacity and reliance
• Resolve points of crisis for the client and ensure a consistent delivery of service during these times
• Include where possible family members, Carers and friends and other agencies
• Supporting participants to achieve their NDIS plan goals through reducing any barriers to the implementation of their plan
• Working collaboratively with the participant, family, caregivers, the National Disability Insurance Agency, other insurance bodies, government and non-government agencies, relevant disability service providers, and the community to identify relevant supports and services, to meet the participant’s NDIS plan goals
• Working with each participant to assess and choose their preferred provider, negotiate the services to be provided, develop pricing and service agreements and create service bookings with agreed providers
• Liaising with Plan Managers (where plan managed) to establish appropriate claim categories and attribute the correct amount of funds
• Supporting families and other key stakeholders to understand the issues that affect the individuals’ quality of life, personal and life-skills development
• Maintain professional documentation and administrative systems according to ccm
• And NDIS requirements
• Undertake any required reporting requirements to NDIA ensuring contractual reporting is completed prior to the due date

• Maintain regular, positive communication and a working relationship with all external stakeholders
• Service Promotion to the wider community
• Critical incidents and other risk incidents according to the Organization's Policies and Procedures and funding body requirements
• Provide the three levels of NDIS Support Coordination: support connection, support coordination or specialist support coordination
• Assist clients to implement strategies to access supports and services including funded supports, community, mainstream and informal
• Strengthen and assist with capacity building skills to enhance client’s abilities to coordinate support and services and to participate in the community
• Assist clients to reduce the complexity in their support systems
• Negotiate solutions with multiple stakeholders to assist clients to build capacity and reliance
• Resolve points of crisis for the client and ensure a consistent delivery of service during these times
• Include where possible family members, Carers and friends and other agencies
• Supporting participants to achieve their NDIS plan goals through reducing any barriers to the implementation of their plan
• Working collaboratively with the participant, family, caregivers, the National Disability Insurance Agency, other insurance bodies, government and non-government agencies, relevant disability service providers, and the community to identify relevant supports and services, to meet the participant’s NDIS plan goals
• Working with each participant to assess and choose their preferred provider, negotiate the services to be provided, develop pricing and service agreements and create service bookings with agreed providers
• Liaising with Plan Managers (where plan managed) to establish appropriate claim categories and attribute the correct amount of funds
• Supporting families and other key stakeholders to understand the issues that affect the individuals’ quality of life, personal and life-skills development
• Maintain professional documentation and administrative systems according to ccm
• And NDIS requirements
• Undertake any required reporting requirements to NDIA ensuring contractual reporting is completed prior to the due date

• Assist people with disabilities, their families and carers to build and pursue their goals for a good life, exercise choice and control and engage with the Scheme
• LAC services ensure that people with disability can be supported outside the Scheme by working with communities and mainstream services to build awareness and to become more inclusive of the rage of needs and aspirations of people with disability
• Work with participants and their families to build capacity, to exercise choice and control
• Support participants to achieve their goals by building new community networks and accessing support and services in their community
• Partnering with the person with the disability, their families and other supports to implement actions as identified in their plan
• This position required comprehensive assessment, planning and interpersonal skills and experience
• Work with local organizations and communities to build awareness and improve opportunities for people with disability to access and actively participate in community activities and to promote opportunities for people with disability
• Conduct information gathering and/or planning and assessment as per NDIA contractual requirements
• Build NDIS plans for approvals
• Support the development of a NDIS plan that will enable the attainment of personal objectives
• Where eligibility criteria are met, refer a recommendation for funding to NDIA
• Ensure that approved plans are implemented
• Provide advice, information and support for people with disability to exercise choice and control over the services they use
• Review and monitor plans
• Monitor and support team members to complete the above responsibilities
• Undertake planning and assessment for complex participants within area of specialist expertise
• Review and audit the quality of documentation submitted

• Case management
• Maintain and develop relationships with multiple stakeholders
• Organises or provide transport services for families, children and young people
• Assists families and significant others such as carers in accessing relevant agencies and community resources
• Provides ongoing support and assistance, including mentoring services, to children and young people
• Engage with children and young people, their families and carers to ensure their safety and well-being
• Maintains records and statistical data requirements
• Provides timely advice and reports
• Participates in meetings, supervision and training as a contributing member of a team
• Contributed to research and evaluation of community services and responses
• Managed Government resources in accordance with Government and Department policy

• Leading and motivating the store team to increase sales and ensure efficiency
• Managing the store’s stock levels
• Analysing sales figures: utilising IT to record sales figures for data analysis and forward forecasts, analysing and interpreting trends to facilitate planning
• Playing a key role in advertising sessions, organising trade-shows, special events, exhibitions and displays
• Promoting the company locally through social media use and actively engaging with the community
• Ensuring that quality, customer service, health and safety standards are met; resolving safety, legal and security issues
• Initiating changes to improve the business, e.g
• Revising opening hours to ensure the store can compete effectively in the local market
• Organising professional training and development courses
• Dealing with employment issues including interviewing and hiring potential employees, as well as conducting appraisals and performance reviews

• Sales and Marketing
• Events coordination and fundraising for local communities
• Stock development
• Team development
• Tourism development
• Merchandising and store design
• Developing / Implementing new Stock management /HR /performance policies and procedures

• Assisting with connecting clients with counselling, housing services
• Coordinating care and programs
• Interviewing individuals and families to determine specific needs
• Publishing reports on the efficiency and quality of community services
• Setting up plans of action to ensure better qualities of life for clients
• Working with victims of abuse by providing counselling, care, and financial assistance
• Designed a pregnancy care questionnaire for Domestic violence clients to understand immediate medical and emotional needs and future care

• End to end recruitment including writing advertisements vetting, interviewing, and profiling candidates
• HR and performance management consulting
• Business development, including a focus on sales and marketing
• Troubleshooting
• Training and mentoring staff
• Managing QA and systems in the recruitment process
• Adhering to systems and procedures
• End-to end recruitment including taking job briefs, writing advertisements, screening and interviewing candidates, report writing and successful placement
• Researching new markets
• Community Development
• Candidate care, community and career mentoring

• Business development and relationship development
• Maintaining relationships with multiple stakeholders
• Promotion of all Health and Safety Services into the corporate sector
• Sales marketing and research
• Ensure that the program operates within state budget and in accordance with approved Red Cross and relevant accounting standards
• Align all state and territory business strategies to the FHS National Business Plan with the aim to rapidly increase sales of the division’s products and services
• Regularly monitor client activity to ensure continuous relationship management results in maximum sales and service satisfaction
• Develop and maintain positive relationships with current and potential customers to ensure best practice customer service
• Ensure the timely delivery of reports, proposals, briefs and other correspondence relating to current or prospective clients
• Professionally represent Red Cross and ensure RC products are promoted within organization guidelines
• Actively contribute to the broader strategic planning process
• Troubleshooting
• Training and mentoring staff
• Quoting and negotiating of business agreements

• Community and Retail Development
• Liaise with distribution centres on stock and storage issues
• Research and statistical reports for State Government
• Negotiations and relationship development with multiple stakeholders
• Provide references and resources for centres on store design and layouts
• Design and order artwork for printing and publications
• Investigate and review complicated customer complaints
• Report writing, developing financial reports
• Train staff and volunteers
• Performa investigations on 263 retail outlets for NSW region
• Develop and coordinate brand awareness

• Company Overview: Whittingham was a mental health hospital in the Northwest region of Lancashire that was closed down in the early 1980s
• My role was to educate the community and liaise and help the former clients settle back into the surrounding communities and build their capacity to maintain independent living
• I set up services that would continue to support their care needs
• In those days there was a lot of misguided understanding and fear of mental health issues and challenges
• The community was often in fear of anyone that had resided in the Hospital
• Part of my role was to change that perception and organize community events to promote and educate community inclusions for the hospital clients and wider community
• Whittingham was a mental health hospital in the Northwest region of Lancashire that was closed down in the early 1980s