Natasha Penn
Ingleburn
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aviation security officer
CERTIS COMPANY
03.2023 - Current
- Identified potential risks by observing behaviors and questioning passengers as necessary
- Employed effective judgment in making decisions related to security protocols
- Assessed potential threats through the use of x-ray machines and metal detectors
- Utilized strong problem-solving abilities to resolve issues quickly and efficiently
- Conducted thorough inspections of carry-on luggage to detect prohibited items
- Ensured proper handling of confiscated items according to operational procedures
- Observed and analyzed behaviors of passengers to identify potential security risk within airport
- Operated and calibrated explosive trace detector machinery, walk-thru metal detectors and hand-held metal detectors
- Monitored flow of passengers through screening checkpoints to facilitate orderly and efficient processing of passengers
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Disability Support Worker
MMT CARE
09.2021 - 04.2023
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept accurate records for client files and handled related paperwork
- Adhered to company requirements for patient interactions and care standards
- Kept detailed daily logs with care actions, patient behaviors and incidents
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Prepared nutritious meals to meet individual dietary needs for clients
- Designed individualized plans detailing daily activities and needs for patients
- Conferred with supervisor to discuss patient condition and medical care
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Collaborated with parents on home care and support for children with disabilities
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
Process Worker
Darrell Lea Chocolate factory
02.2016 - 08.2021
- Restocked items when necessary
- Assisted in reorganization of products in warehouse
- Operating machines
- Shared in housekeeping chores
- Booking pallets to send to the warehouse
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Supported current production needs by moving items between equipment, conveyors and staging areas
- Monitored machinery in operation to identify concerns and make corrections or report complex problems
- Documented production information via daily system logs and discussed issues with management
- Developed and implemented improved procedures for certain areas
- Prepared, boxed and staged outgoing shipments
- Received and reviewed incoming documents and materials.
Picker & Packer
The Iconic
11.2014 - 01.2016
- Pulled orders quickly to maintain demanding productivity goals
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Removed items from shelves or storage bins and scanned tags
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Scanned packages and boxes and moved to loading dock for shipment
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Checked inventory and selected products from specific locations based upon availability.
Packer
Bremick Fastners
06.2011 - 10.2014
- Restocked items when necessary
- Assisted in reorganization of products in warehouse
- Checked picked orders, selected proper box size, packed, and prepared for shipping
- Conducted discontinued product and large order inventory
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor
- Monitored outgoing packages for proper labels and accurate address information
- Protected materials for transport by correctly packaging products in boxes and crates
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
High School Diploma -
Endeavour Sport High School
Caringbah, NSW12.2009
Skills
- Excellent Written and verbal communications
- Operate well under pressure
- Capable to work with others
- Extremely positive in all I undertake and will to have a go at anything
- Problem Solver
- Excellent organizational skills
- Eager and quick learner
- Respectful and co-operative and have all the ability to relate to people at all level
- Fast pace worker
- Work independently
Certification
- Hltaid011 – provide first aid
- Hltad010 provide basic emergency life support
- National Employment police check
- NSW Drivers licence
- NSW employee WWC check
- NSW volunteer WWC check
- Quality safety and you – NDIS worker orientation module
- Department of home affairs- aviation security awareness training
- Department of home affairs- maritime security awareness training.
- Department of home affairs- air cargo security awareness training.
Languages
Samoan
Native or Bilingual
Timeline
Aviation security officer
CERTIS COMPANY
03.2023 - Current
Disability Support Worker
MMT CARE
09.2021 - 04.2023
Process Worker
Darrell Lea Chocolate factory
02.2016 - 08.2021
Picker & Packer
The Iconic
11.2014 - 01.2016
Packer
Bremick Fastners
06.2011 - 10.2014
High School Diploma -
Endeavour Sport High School
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