Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Petrovska

Melbourne,Australia

Summary

A sociable focused and well presented individual who has a track record of putting the customer first, developing people, delivering results and achieving high retail standards. Able to work accurately and meet deadlines, whilst fully focusing on providing excellent customer service at all times. Having a commitment to work the best of my ability and always looking to address the client’s needs first. A driven individual who wants to progress, and is now looking to join a company where internal succession is always given priority.

Overview

16
16
years of professional experience

Work History

EVENT FLORAL STYLIST

LAMOUR BY HER
06.2018 - Current
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Enhanced client satisfaction by providing personalized styling advice recommendations.
  • Utilized advanced software tools for creating detailed visual presentations of proposed styling concepts for client approval.
  • Transformed venues into visually stunning spaces, utilizing expert knowledge of color schemes and design principles.
  • Developed strong relationships with vendors, negotiating competitive pricing on products and services.
  • Stayed current with industry trends by attending trade shows, workshops, and networking events to gain fresh inspirations for future projects.
  • Conducted site visits to assess venue requirements and determine appropriate styling solutions.
  • Increased customer referrals through exceptional communication and flawless execution of event designs.
  • Enhanced event aesthetics by designing and executing innovative styling concepts.
  • Built a loyal clientele base through consistent professionalism, reliable communication, and impeccable attention to detail in every aspect of event styling.
  • Collaborated with clients to establish event themes, ensuring a cohesive and memorable experience.
  • Successfully executed numerous events simultaneously, demonstrating excellent time management skills.
  • Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.

PASSENGER SERVICE AGENT SUPERVISOR

DNATA
01.2017 - Current
  • Company Overview: Melbourne Airport
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Delegating Staff role of the day
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Providing boarding passes and luggage labels
  • Telling passengers about luggage restrictions
  • Weighing baggage and collecting any excess weight charges
  • Taking care of people with special needs, and unaccompanied children
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

2IC ASSISTANT MANAGER

Just Group- Dotti
01.2015 - 01.2017
  • Working in a target driven environment, at the heart of retail store, welcoming customers and asking questions about their needs than satisfying those needs.
  • Approaching customers and helping out with any assistance needed.
  • Undertake KPI’s
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Receiving deliveries, unpacking and re-shelving stock
  • Visual merchandising
  • Operating till and handling cash
  • Train new staff members
  • Manage and Supervise team and store
  • In store administration - Daily emails, reports and banking
  • Closing and opening store.

PASSENGER SERVICE OFFICER

Menzies Aviation
01.2013 - 01.2016
  • Company Overview: Melbourne Airport
  • Dealing with passenger enquiries about flight departures and arrivals
  • Checking passengers in
  • Providing boarding passes and luggage labels
  • Telling passengers about luggage restrictions
  • Weighing baggage and collecting any excess weight charges
  • Taking care of people with special needs, and unaccompanied children
  • Calming and reassuring nervous passengers.
  • Using the skyport and altea system.
  • Melbourne Airport

SERVICE CASHIER / SUPERVISOR

Woolworths
01.2009 - 01.2013
  • Responsible for helping and delivering friendly service on a day-to-day basis. Playing an active role in providing a positive customer experience.
  • Serve customers using five-step customer service standard
  • Directing Customers to correct department
  • Reporting any issues or concerns to senior managers
  • Assign certain duties to the employee, explaining how those duties are to be done
  • Answering queries from shoppers
  • Operating the tills
  • Resolve customer disputes.

Education

Applied Fashion and Design Technology -

RMIT
Melbourne, VIC

High School Diploma -

Taylors Lakes Secondary College
Melbourne, VIC
01.2012

Skills

  • Customer service
  • Multitasking and organization
  • Attention to detail
  • Creative thinking
  • Teamwork and collaboration
  • Excellent communication
  • Relationship building and management
  • Problem-solving
  • Multitasking

Timeline

EVENT FLORAL STYLIST

LAMOUR BY HER
06.2018 - Current

PASSENGER SERVICE AGENT SUPERVISOR

DNATA
01.2017 - Current

2IC ASSISTANT MANAGER

Just Group- Dotti
01.2015 - 01.2017

PASSENGER SERVICE OFFICER

Menzies Aviation
01.2013 - 01.2016

SERVICE CASHIER / SUPERVISOR

Woolworths
01.2009 - 01.2013

Applied Fashion and Design Technology -

RMIT

High School Diploma -

Taylors Lakes Secondary College

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Natasha Petrovska