Natasha Piazza
Bull Creek,WA
Summary
Dependable senior retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Senior Sales Associate
EB Games And Zing Pop Culture
09.2020 - Current
- Boosted sales revenue by developing and maintaining strong relationships with customers.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Trained over ten junior sales associates on best practices in selling techniques, and product knowledge.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with customers.
- Maintained 100% customer satisfaction during Christmas quarter.
- Developed deep understanding of company's products and services to effectively communicate their benefits to potential customers.
- Cultivated positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Collaborated with Managers when analysing sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Monitored teams performance and provided constructive feedback with usage of Power BI KPI graphs.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Exhibited excellent people skills during interaction with employees and customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Warehouse Labourer
Precision Powder Coating
06.2020 - 06.2020
- Ensured safe work environment through consistent adherence to safety protocols and regulations.
- Consistently lifted materials weighing as much as twenty kilograms.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment while observing standard safety procedures.
Education
Bachelor of Science - Psychology
Curtin University
Bentley, WA2028
International Baccalaureate - High School Diploma -
Australian International School
Denpasar, Indonesia2019
Skills
- Customer Service
- Team Leadership
- Cash Management
- Loss Prevention
- KPI Tracking
- Critical Thinking
- Multitasking
- Continuous Improvement
- Self Motivation
Timeline
Senior Sales Associate
EB Games And Zing Pop Culture
09.2020 - Current
Warehouse Labourer
Precision Powder Coating
06.2020 - 06.2020
Bachelor of Science - Psychology
Curtin University
International Baccalaureate - High School Diploma -
Australian International School
Similar Profiles
Brittaney PoulterBrittaney Poulter
Christmas Casual Retail Assistant at EB Games / ZingChristmas Casual Retail Assistant at EB Games / Zing
Buddy Turski-SzendzlelarzBuddy Turski-Szendzlelarz
Christmas Casual Sales Assistant at Zing! Pop CultureChristmas Casual Sales Assistant at Zing! Pop Culture
Aiden NewmanAiden Newman
Customer Service Representative (Christmas Casual) at Zing POP CULTURECustomer Service Representative (Christmas Casual) at Zing POP CULTURE