Natasha Plunkett
Hobart,TAS
Summary
Seeking a retail position within your company to apply prior visual merchandising experience, effective communication skills and excellent customer service experience. Also coming with ability to provide timely and accurate POS service and ensure smooth and efficient store operations.
Overview
12
12
years of professional experience
Work History
Retail Assistant
Bed, Bath & Table
Hobart, Tasmania
11.2021 - 08.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Offered friendly greetings and assistance to incoming customers.
- Established good customer relations and excellent service to build and retain loyal customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Sales Stylist
Taking Shape
Hobart, TAS
10.2015 - 11.2021
- Ability to meet KPI goals and deadlines as outlined by company.
- Achieving Sales Goals including daily, weekly and monthly targets.
- Able to prioritize tasks to meet deadlines.
- Giving Advice and helping customers with their enquiries.
- Keeping track of stock and ensuring store presentation is of a high standard.
- Excellent phone manner and fast, accurate POS.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Assisted in gathering and moving materials and equipment for assigned displays.
Customer Liaison & Cashier
Target Australia
Hobart, TAS
04.2013 - 04.2017
- A decline in shoplifting by being able to identify and deal with potential shoplifters.
- Excellent and long lasting relationships built with customers.
- Efficient and accurate POS
- Friendly and inviting manner when greeting customers.
- Helpful and knowledgeable when dealing with customer enquiries.
Sales Assistant
Brewsters Knitwear
Hobart, TAS
01.2012 - 01.2013
- Responsibly running store autonomously.
- Maintaining and improving store KPI's.
- Daily cleaning and maintainence of store.
- Accepted and completed cash, check and credit card payments.
- Answered incoming telephone calls to provide store, products and services information.
- Fostered relationships with customers to expand customer base and retain business.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Used product knowledge to assist customers and suggest products.
Education
Junior Certificate -
Wynnum State High School
Hobart01.1991
Certificate II in Reception - Reception
Hobart Institute of Tafe
Hobart07.1996
Certificate II in Retail - Retail Operations
Hobart Institute of Tafe
Hobart07.1996
Skills
- Excellent Communication Skills
- Excellent Customer Service Skills
- Register, EFTPOS experience
- Ability to work autonomously
- Handling customer enquiries and giving advice
- Assistant Manager Duties
- Computer Literate
- Professional Presentation
- Occupational Health and Safety Awareness
- Helpful, Courteous and Polite manner
- Flexible with Working Hours
- Operation of Office Equipment
References
Frances Fisher - Manager - Bed Bath & Table - Hobart - 0420373282
Hobbies
Photography
Art & Craft
Reading
Timeline
Retail Assistant
Bed, Bath & Table
11.2021 - 08.2023
Sales Stylist
Taking Shape
10.2015 - 11.2021
Customer Liaison & Cashier
Target Australia
04.2013 - 04.2017
Sales Assistant
Brewsters Knitwear
01.2012 - 01.2013
Junior Certificate -
Wynnum State High School
Certificate II in Reception - Reception
Hobart Institute of Tafe
Certificate II in Retail - Retail Operations
Hobart Institute of Tafe
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