Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Pyke

Manor Lakes,Vic

Summary

Enthusiastic Third Party Claims Officer examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.

Overview

18
18
years of professional experience

Work History

Customer Service/Communication Team

Momentum Energy
06.2019 - 07.2021
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Senior Customer Service Representative

CGU Insurance
02.2012 - 05.2019
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Trained staff on operating procedures and company services.

Customer Service Representative

CGU Insurance
02.2006 - 01.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Maintained high standards of customer service by building relationships with clients.

Third Party Claims Officer

QBE Insurance
07.2021 - Current
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Brigidine College
Randwick, NSW
10.1998

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Solar Energy
  • SalesForce
  • Customer Relations
  • Empathetic and genuine
  • Outstanding communication skills
  • Exemplary work ethic
  • Accident Investigations
  • Documentation Review
  • Liability Denials
  • Insurance Industry Experience
  • Active Listening
  • Critical Thinking
  • Negotiation Leadership
  • Insurance Terminology

Timeline

Third Party Claims Officer

QBE Insurance
07.2021 - Current

Customer Service/Communication Team

Momentum Energy
06.2019 - 07.2021

Senior Customer Service Representative

CGU Insurance
02.2012 - 05.2019

Customer Service Representative

CGU Insurance
02.2006 - 01.2012

High School Diploma -

Brigidine College

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Natasha Pyke