Natasha Reynolds
East Tamaki
Summary
Results-oriented professional with diverse experience in maritime, customer service, warehousing, and retail operations. Demonstrated ability to navigate challenges and provide exceptional customer experiences. Utilizes interpersonal skills to foster strong relationships. Proactive problem-solver with a strong work ethic and a creative approach to new tasks. Recognized for adaptability and a commitment to achieving operational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deckhand / Engineer
Fullers 360
02.2023 - 03.2025
- Developed strong teamwork skills playing a key role in emergency drills and actively collaborating in the training of fellow crew members in various tasks and emergency situations.
- Provided necessary support during docking manoeuvres including handling lines, securing the vessel safely at designated locations, and contributing to successful berthing at various wharves in a range of conditions.
- Improved team efficiency by implementing proactive and effective communication ensuring smooth coordination during complex manoeuvres and emergency procedures.
- Participated in pre-start and shut down procedures to ensure smooth daily operation of vessels.
- Performed routine maintenance inspections and tasks such as inspecting and testing safety equipment and emergency response systems, maintaining bilge levels, and checking life-saving appliances ensuring compliance with government-issued certifications.
- Identified potential hazards on board promptly; implemented corrective measures to reduce risk for crew members and passengers alike and escalated as required.
- Enhanced safety on deck by consistently following rigorous safety protocols, maintaining a clean and organized deck environment, and conducting regular checks.
- Assisted in navigation and steering under supervision of the Master, and look-out duties contributing to successful voyages.
- Maintained accurate engineering and ships logs ensuring all activities, drills and trip reports are recorded and accessible.
- Conducted periodic rounds and inspections of machinery spaces while underway and troubleshooting as necessary.
- Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines onboard a range of vessels.
- Supported environmental initiatives by ensuring compliance with regulations when bunkering and disposing of bilge waste, logging in the relevant oil record book.
- Communicated clearly, concisely and politely with passengers and crew members including delivering vessel specific safety briefings.
- Ensured accurate trip reports were logged including arrival and departure times and passenger numbers.
Onboard Services / Deckhand
Fullers 360
04.2022 - 02.2023
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Communicated clearly, concisely and politely with passengers and crew members.
- Followed safety protocols and procedures to prevent accidents.
- Provided necessary support during docking manoeuvres handling lines, contributing to successful berthing at various berths and wharves.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Checked ID cards and verified bar guests were of legal age as to adhere to laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Onboard Services Crew
Fullers 360
01.2022 - 04.2022
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Managed inventory of supplies on board the vessel effectively to ensure adequate resources were available for crew needs.
- Ensured all areas of the vessel were clean and maintained to a high standard.
- Served alcoholic and non-alcoholic beverages in bar/cafe environment.
- Performed opening and closing duties efficiently, ensuring the vessel was ready for operation each day or safely secured after closing time.
Shift Leader / Crew Member
Carls Jnr
01.2020 - 11.2021
- Supervise a team of 9 employees to ensure smooth operations throughout the shift
- Provide superior customer service aligned with company expectations
- Process point of sale transactions, including EFTPOS and cash handling
- Act as a point of escalation for resolving customer complaints and queries, ensuring prompt and effective resolution
- Oversee quality control, health and safety, and compliance during the shift
- Demonstrate agility and adaptability when troubleshooting technical problems
- Coordinate and receive deliveries, count inventory, and arrange prompt storage
- Reconcile tils and financials at the end of the day
- Oversee inventory/stock management and place orders with suppliers every week or as needed
- Onboard and train new employees and delegated daily tasks and responsibilities.
- Promote a culture of quality, safety, and teamwork
- Promoted to Shift Leader from Crew Member in April 2021 after less than 12 months with the company
- Awarded as 1 of 4 'Shining Stars' across New Zealand for leadership and leading change through COVID-19
Warehouse Assistant
RA Johnston
01.2018 - 01.2019
- Provided ongoing warehousing assistance, including picking, packing, and moving stock
- Demonstrated meticulous attention to detail when completing paperwork and inventory management records
- Followed strict OHS policies and procedures
- Casual position
Umpire
Mellons Bay Netball Club
01.2016 - 08.2024
- Provide impartial, fair, and consistent umpiring to all individuals and teams
- Contributed to efficient game management by collaborating with other officials and communicating clearly on calls made during gameplay.
- Served as a mentor to new umpires, providing guidance on best practices for calling games fairly and accurately.
- Developed strong relationships with coaches and teams, promoting mutual respect and a positive atmosphere during games.
Education
Master Less Than 24 Metres Near Coastal - Maritime Studies
Sea School International
Sydney, NSW03-2025
Marine Engine Driver Grade 2 NC - Maritime Studies
Sea School International
Sydney, NSW07-2024
Skipper Restricted Limits (SRL) - Maritime Studies
New Zealand Maritime School
Auckland, NZ09-2023
Qualified Deck Crew (QDC) - Maritime Studies
New Zealand Maritime School
Auckland, NZ12-2022
Skills
- Training and Development
- Adaptability in conditions
- Inventory Management
- Customer Service and Passenger Assistance
- Time Management
- Communications
- Leadership and Crew Management
- Problem-Solving and Troubleshooting
- Workplace Health & Safety
- Line handling proficiency
Certification
- STCW Basic Safety Training VI/1, Nelson Marlborough Institute of Technology, February 2025
- RYA Powerboat Level 2, Powerboat Training NZ, January 2025
- First Aid (HLTAID009, HLTAID010 HLTAID011), PADI Asia Pacific Pty Ltd, July 2024
- Bar Manager's Certificate, Auckland Council, June 2024
- Workplace First Aid, MediTrain NZ, May 2024
- STCW Elementary First Aid, New Zealand Maritime School, August 2023
- Crowd Management and Safety Training for personnel on passenger ships, New Zealand Maritime School, October 2022
- Maritime Restricted Radiotelephone Operator's Certificate, Ministry of Business, Innovation & Employment, July 2022
Timeline
Deckhand / Engineer
Fullers 360
02.2023 - 03.2025
Onboard Services / Deckhand
Fullers 360
04.2022 - 02.2023
Onboard Services Crew
Fullers 360
01.2022 - 04.2022
Shift Leader / Crew Member
Carls Jnr
01.2020 - 11.2021
Warehouse Assistant
RA Johnston
01.2018 - 01.2019
Umpire
Mellons Bay Netball Club
01.2016 - 08.2024
- STCW Basic Safety Training VI/1, Nelson Marlborough Institute of Technology, February 2025
- RYA Powerboat Level 2, Powerboat Training NZ, January 2025
- First Aid (HLTAID009, HLTAID010 HLTAID011), PADI Asia Pacific Pty Ltd, July 2024
- Bar Manager's Certificate, Auckland Council, June 2024
- Workplace First Aid, MediTrain NZ, May 2024
- STCW Elementary First Aid, New Zealand Maritime School, August 2023
- Crowd Management and Safety Training for personnel on passenger ships, New Zealand Maritime School, October 2022
- Maritime Restricted Radiotelephone Operator's Certificate, Ministry of Business, Innovation & Employment, July 2022
Master Less Than 24 Metres Near Coastal - Maritime Studies
Sea School International
Marine Engine Driver Grade 2 NC - Maritime Studies
Sea School International
Skipper Restricted Limits (SRL) - Maritime Studies
New Zealand Maritime School
Qualified Deck Crew (QDC) - Maritime Studies
New Zealand Maritime School
Similar Profiles
Nick PeckhamNick Peckham
Assistant manager at FullersAssistant manager at Fullers
Adam FullerAdam Fuller
Owner/Manager at Fullers Ace HardwareOwner/Manager at Fullers Ace Hardware
Michelle PanongMichelle Panong
Front of House Staff Member at Fullers Pubs (The Windjammer)Front of House Staff Member at Fullers Pubs (The Windjammer)