Natasha Rogers
Gold Coast,QLD
Summary
Reliable housekeeper with proven ability to complete tasks quickly and efficiently. Excel in prioritizing, organizing, and following through on different cleaning duties. Specialize in deep cleaning techniques, laundry management, and space organization. Possess strong communication skills, adaptability to changing environments, and capability to work independently or as part of a team to meet high standards of cleanliness.
Overview
12
12
years of professional experience
Work History
Housekeeper
Big4 holiday park
Gold Coast , QLD
08.2024 - 02.2025
- Addressed guest inquiries concerning housekeeping requirements.
- Communicated maintenance issues to supervisor for quick resolution.
- Prepared rooms for upcoming guests to ensure readiness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied trash receptacles throughout the property.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sorted and counted linens and organized in storage areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Inspected furniture for damage or stains in between guest stays.
- Used cleaning chemicals following proper guidelines.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained and organized cleaning supplies stock.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Ensured that all health standards were met during cleaning operations.
- Interacted pleasantly with clients and guests when performing daily duties.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Changed bed linens and towels, tidied up rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Store Manager
Storage king
Gold Coast, QLD
10.2018 - 05.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained a safe working environment by enforcing safety regulations.
- Delegated work to staff, setting priorities and goals.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Wait Staff Member
Novotel Auckland airport
Auckland , NZ
02.2013 - 08.2016
- Addressed complaints to kitchen staff and served replacement items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Stocked service areas with supplies during slow periods.
- Followed all safety procedures when handling hot plates or sharp objects.
- Greeted and welcomed customers, providing them with menus.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
Mini Bar Attendant
Novotel Auckland airport
Auckland , NZ
02.2014 - 02.2016
- Refilled condiments, napkins and server workstations.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Ensured that all food safety regulations were followed at all times.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Organized supplies for use based on expected customer needs.
- Replenished beverages on an ongoing basis throughout each shift.
- Attended training sessions on new products or services offered by the hotel's mini bar.
Education
Diploma of Travel And Tourism - Tourism And Travel Management
New Zealand School Of Tourism - Auckland Airport C
Auckland 08-2013
Skills
- Linen replenishment
- Safe cleaning with chemicals
- Dusting
- Cleaning techniques
- Restroom detailing
- Deep cleaning
- Linen replacement
- Exceptional time management
- Residential cleaning
- Health and safety compliance
- Cleaning bathrooms
- Quality assurance
- Hardworking
- Basic maintenance
- Product knowledge
- Guest relations
Timeline
Housekeeper
Big4 holiday park
08.2024 - 02.2025
Assistant Store Manager
Storage king
10.2018 - 05.2024
Mini Bar Attendant
Novotel Auckland airport
02.2014 - 02.2016
Wait Staff Member
Novotel Auckland airport
02.2013 - 08.2016
Diploma of Travel And Tourism - Tourism And Travel Management
New Zealand School Of Tourism - Auckland Airport C