Natasha Scott
.
Carrum
Summary
Experienced and dedicated professional with background developing and motivating individuals to reach full potential. Proven track record providing performance-focused coaching and mentoring to improve skills, confidence, motivation, and ensuring correct procedures are enforced. Committed to creating a safe, supportive, and inspiring environment for personal growth and development. Desired barista skills being a highly motivated Barista with a strong work ethic and excellent customer service skills. Experienced in preparing a variety of coffee drinks and other food items. Possesses strong communication skills, enabling the ability to easily interact with customers and colleagues, developing long lasting connections. Very optimistic and always looking for the chance to grow and improve myself and the working environment.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Barista/Supervisor
Two Feet First
09.2024 - Current
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Contributed to the cafe''s success by staying up-to-date on industry trends and sharing new ideas with the rest of the staff.
- Managed inventory levels effectively by monitoring stock levels, placing orders as needed, and minimizing waste through proper storage techniques.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Barista/all Rounder
Laurent Bakery
12.2023 - 04.2024
- Maintained regular and consistent attendance and punctuality
- Cleaned counters, machines, utensils, and seating areas daily
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made stock orders and received deliveries on behalf of managers
- Assisted new staff in procedures and values within the business
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Counted total waste at the end of shifts and recorded all details into the system
Crew Trainer
McDonald's
01.2020 - 11.2023
- Trained other employees and new staff in customer service, food safety, and performance requirements.
- Excellent customer service skills and the ability to easily connect and develop relationships with customers
- Fast and efficient worker
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Handled money well and performed till counts at the end of shifts
- Maintained current knowledge of all team position requirements.
- Making a large variety of beverages quickly and at a high standard
- Handled conflict with staff or customers professionally
- Handled food safely and monitored dates and quality of products closely
- Highly dependable and was willing to cover shifts or work longer without question
- 3 years barista experience
- Assisted managers with their tasks such as, stock counting, managing the staff on shift, and roster management
- Performed maintenance on the coffee machine and related equipment
- Held the stores KPI at a consistent high level
Education
High school diploma -
Edward John Eyre High School
01.2017 - 10.2019
Skills
- Training new staff
- Great social skills
- 4 years barista experience
- Highly dependable
- Food handling
- Conflict resolution
- Money handling
- Fast and efficient worker
- Outstanding customer service skills
- Training new staff
Certification
Barista Course, Mdonalds training, 2020
References
References available upon request
Timeline
Barista/Supervisor
Two Feet First
09.2024 - Current
Barista/all Rounder
Laurent Bakery
12.2023 - 04.2024
Crew Trainer
McDonald's
01.2020 - 11.2023
High school diploma -
Edward John Eyre High School
01.2017 - 10.2019
Barista Course, Mdonalds training, 2020
Cert III Hospitality, Tafe SA, 2018
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