Natasha Sheppard

• Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
• Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
• Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
• Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
• Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
• Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
• Met with patients to discuss concerns, review histories and perform examinations.
• Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
• Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
• Participated in continuing education and professional development to enhance expertise and skills.
• Monitored and recorded patient progress, prompting timely and appropriate interventions.
• Evaluated previously prescribed interventions for successes or failures and adjusted strategies.

As above

• Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
• Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
• Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
• Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
• Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
• Collaborated with the optical team to meet monthly sales targets, driving business growth.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

• Documented patient dental health information, medical history, and vital signs for future reference.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Explained treatment procedures and instructed patients on home care guidelines.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.