Natasha Shreeve
Guest Service Agent
Perth
Summary
Enthusiastic young lady eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of improving customer satisfaction and resolving problems through training in Aviation Cabin Crew and experience working in the aviation industry. Motivated to learn, grow and excel in the aviation industry.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Airline Customer Service Agent
Swissport
10.2021 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Cross trained to different airlines such as Air New Zealand and Virgin Australia.
- Boarded multiple flights, dealt with delays cancellations and disrupted passengers.
- Experience in announcements over PA systems .
- Trained in multiple roles such as Check in, Boarding gate, AMCO (airport movement coordinator).
- Demonstrated strong organizational and time management skills while managing multiple projects while in AMCO.
- Experience in ground to air communications.
- Assisted passengers with special needs, ensuring comfortable and stress-free travel experience.
- Managed over 30 operational calls per day in AMCO regarding delays, catering, fuel, and aircraft cleaning.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently
Checkout Operator
Spudshed Jandakot
03.2018 - 09.2021
- Helped customers complete purchases, locate items and join reward programs.
- Taught associates to operate cash registers and back up team members during busy periods.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Canning Vale College
Canning Vale, WA 02.2015 - 12.2020
Certificate III Aviation Cabin Crew - Cabin Crew
South Metropolitan Tafe
Jandakot Airport 02.2020 - 11.2021
Certificate III Dental Laboratory Assisting -
North Metropoitan Tafe
Nedlands, WA 02.2021 - 07.2021
Skills
Customer service skills
Time management skills
Guest inquiries
Reliable and punctual
Cultural Awareness
References
Amy Turner (Cabin Crew lecturer South Metropolitan Tafe)- 0424 180 610
Dave De Olival (Supervisor Virgin Australia Guest Services)- 0430 249 171
Timeline
Airline Customer Service Agent
Swissport
10.2021 - Current
Certificate III Dental Laboratory Assisting -
North Metropoitan Tafe
02.2021 - 07.2021
Certificate III Aviation Cabin Crew - Cabin Crew
South Metropolitan Tafe
02.2020 - 11.2021
Checkout Operator
Spudshed Jandakot
03.2018 - 09.2021
High School Diploma -
Canning Vale College
02.2015 - 12.2020
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