Natasha Singh
Altona Meadows,VIC
Summary
Skilled and passionate luxury sales professional bringing 15 years of sales experience comprising of retail, luxury and management experience. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
13
13
years of professional experience
Work History
Team Leader (Secondment)
Mecca Brands – Luxury Beauty Brands
09.2020 - 11.2022
- Engaging and motivating organisational success by providing outstanding and unique customer service to the growing mecca clientele
- Helping lead, inspire and educate a team in a large format retail environment
- Introducing luxury beauty brands to fresh and curious clients
- Safeguarding smooth and efficient store operations by supporting store management that strengthen a seamless client experience
- Driving efficiencies to achieve results and creating a positive team environment by supporting current and new team members
- Continuously participating in company growth strategy meetings and team assemblies
- Driving KPI and sales of high-end luxury skin care and cosmetic brands to by identifying and assessing customers’ shopping desires, to achieve gratification
- Reaching appropriate solutions to recover a customer experience to maintain associations
- Building sustainable relationships and trust with customers through authentic communication by providing accurate, valid, and comprehensive information of luxury beauty products
- Meeting personal/customer service team sales targets and call handling quotas.
Senior Store Manager
Bariano Chadstone – Luxury Gowns
10.2017 - 03.2019
- Managing Victoria’s busiest commercial store in the heart of Chadstone shopping centre
- Directing daily store management by leading a 10+ team, involved of precise decision-making and fluent retail administration
- Strategizing international cognizance of Bariano by optimising positive relations with Bariano VIP clients, inclusive of Australian and international personage
- Reporting weekly performance analysis to company personnel and reviewing monthly growth profit
- Goal setting within store site and applying innovative retail strategies to maximise store annual revenue
- Generating a positive functioning store environment by introducing store incentives and monthly team member recognition programs
- Managing store timesheets and rosters on DEPUTY system
- Maintaining positive relations with international business personnel for custom design and instantaneous collation to amplify customer satisfaction
- Leading social media creativities and communicating marketing approaches to other internal management
- Executing in-store visual merchandising as per company creatives strategies.
Casual Summer Host
Mecca Brands – Luxury Beauty Brands
08.2016 - 01.2017
- Engaging and motivating organisational success by providing outstanding and unique customer service to the growing mecca clientele
- Helping lead, inspire and educate a team in a large format retail environment
- Introducing luxury beauty brands to fresh and curious clients
- Safeguarding smooth and efficient store operations by supporting store management that strengthen a seamless client experience
- Driving efficiencies to achieve results and creating a positive team environment by supporting current and new team members
- Continuously participating in company growth strategy meetings and team assemblies
- Driving KPI and sales of high-end luxury skin care and cosmetic brands to by identifying and assessing customers’ shopping desires, to achieve gratification
- Reaching appropriate solutions to recover a customer experience to maintain associations
- Building sustainable relationships and trust with customers through authentic communication by providing accurate, valid, and comprehensive information of luxury beauty products
- Meeting personal/customer service team sales targets and call handling quotas.
Senior Sales Associate
Victoria’s Secret - Melbourne Airport
08.2013 - 09.2016
- Providing worldly and sophisticated service whilst representing a reputable international luxury brand at Melbourne Airport International terminal
- Assisting management in implementing creative flair and appealing visual strategy within Victoria Secret store environment
- Helping enforce store standards/procedures to ensure optimal store workflow
- Conducting friendly, in-store surveys to gather analysis on customer shopping experience to help enhance client experiences
- Maximizing client experiences with good interaction and communication skills
- Promoting Valiram Group through in store communication and building client connections with terminal travellers
- Implementing customer engagement strategies by creating long term, unique client-employee relationships
- Signing clients up to Valiram Group Members Program for future company product updates and brand development in Australia.
Sales Associate
Coach New York Essendon
05.2013 - 08.2013
- Providing luxury service and establishing rapport with longstanding and new clients
- Achieving individual KPIS to reach weekly store budgets and monthly targets
- Communicating to clientele when new luxury merchandise arrives in store and booking intimate appointment to boost shopping experience
- Prudently conducting stocktake with team and management
- Assisting with in-store merchandising and ensuring all luxury displays are well maintained and safeguarded
- Communicating internally to other business stores for transfer of luxury items for client satisfaction.
Retail Store Manager
Ally Fashion
04.2012 - 05.2013
- Formulating fruitful business development strategies to ensure long-term growth for the brand
- Managing a team of 15+ employees in the largest national store in the business
- Ensuring team is meeting business values; ensuring compliance is met with company’s policies and operational guidelines
- Training and recruiting employees and overseeing store retail operations to ensure efficiency
- Store Merchandising and monitoring sales and product rankings on a daily/weekly/monthly basis
- Creating, proposing, and executing commercial floor changes based on current trends
- Introducing and executing concepts for improving fashion line to upper management
- Training and educating store teams on the latest collections and current trends
- Studying and researching competitors in the fashion industry and their field movements to execute different retail methods planned for the team accordingly
- Leading store managers towards effective collaboration and attainment of goals
- Reporting to senior managers of the business on progress and issues that need development
- Assisting upper management in decisions for expansion or acquisition
- Meeting strict sales and KPI budgets through balancing both customer service and administrative duties
- Resolving conflicts among team members in a professional and unbiased manner.
Floor Supervisor
Cotton on
11.2010 - 04.2012
- Building customer-employee relationships, developing, and maintaining strong relationships with cotton on customers, internal management and staff members
- Maintaining creative flare and strong attention to detail
- Overseeing the planning and re-forecasting of key items and volume lines with store merchandising team
- Anticipating consumer trends and determining style and quantity of goods to be purchased in store
- Reporting and overseeing complete weekly, monthly and seasonal supervisory reports with store management
- Training seasonal staff on POS system, opening and closing store under store management advisory
- Assisting in Inventory Management - monitoring of stock performance and participating in loss prevention training.
Store Assistant
Cotton on
09.2009 - 11.2010
- Building customer-employee relationships, developing, and maintaining strong relationships with cotton on customers, internal management and staff members
- Maintaining creative flare and strong attention to detail
- Overseeing the planning and re-forecasting of key items and volume lines with store merchandising team
- Anticipating consumer trends and determining style and quantity of goods to be purchased in store
- Reporting and overseeing complete weekly, monthly and seasonal supervisory reports with store management
- Training seasonal staff on POS system, opening and closing store under store management advisory
- Assisting in Inventory Management - monitoring of stock performance and participating in loss prevention training.
Permanent Senior Host
Mecca Brands – Luxury Beauty Brands
01.2017
- Engaging and motivating organisational success by providing outstanding and unique customer service to the growing mecca clientele
- Helping lead, inspire and educate a team in a large format retail environment
- Introducing luxury beauty brands to fresh and curious clients
- Safeguarding smooth and efficient store operations by supporting store management that strengthen a seamless client experience
- Driving efficiencies to achieve results and creating a positive team environment by supporting current and new team members
- Continuously participating in company growth strategy meetings and team assemblies
- Driving KPI and sales of high-end luxury skin care and cosmetic brands to by identifying and assessing customers’ shopping desires, to achieve gratification
- Reaching appropriate solutions to recover a customer experience to maintain associations
- Building sustainable relationships and trust with customers through authentic communication by providing accurate, valid, and comprehensive information of luxury beauty products
- Meeting personal/customer service team sales targets and call handling quotas.
Education
High School Education -
St Monica’s College
Advanced Diploma of Legal Practice -
Victoria University
Skills
- Team Collaboration
- Customer Service
- Front of House Organization
- POS Software
- Guest Engagement
- Complaint Handling
- Positive and Professional
- Service Prioritization
- Performance Improvement
- Price Memorization
- Effective Customer Upselling
- Ordering Procedures
- Payment Processing
- Upselling
- POS System Operations
- Product Recommendations
- Full-Cycle Sales Process
- Team Member Motivation
- Staff Training and Motivation
- Stock Management
- Opening and Closing Procedures
- Merchandising Proficiency
- Organization and Time Management
References
Will be kindly given if requested.
Timeline
Team Leader (Secondment)
Mecca Brands – Luxury Beauty Brands
09.2020 - 11.2022
Senior Store Manager
Bariano Chadstone – Luxury Gowns
10.2017 - 03.2019
Permanent Senior Host
Mecca Brands – Luxury Beauty Brands
01.2017
Casual Summer Host
Mecca Brands – Luxury Beauty Brands
08.2016 - 01.2017
Senior Sales Associate
Victoria’s Secret - Melbourne Airport
08.2013 - 09.2016
Sales Associate
Coach New York Essendon
05.2013 - 08.2013
Retail Store Manager
Ally Fashion
04.2012 - 05.2013
Floor Supervisor
Cotton on
11.2010 - 04.2012
Store Assistant
Cotton on
09.2009 - 11.2010
High School Education -
St Monica’s College
Advanced Diploma of Legal Practice -
Victoria University
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