Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Natasha Singh

Redbank,Ipswich

Summary

Dependable professional with a proactive mindset. Seeks opportunities to improve processes and workflow for succinct results. Conscientious, hardworking with a helpful nature.

Overview

6
6
years of professional experience

Work History

Customer Contact Officer - Technical L1

SkyMesh Pty Ltd
Fortitude Valley, QLD
06.2024 - Current
  • Served as first point of contact for incoming technical service calls, emails and chats
  • Expert Technical Troubleshooting: Proficient in diagnosing and ticketing/resolving NBN connectivity issues
  • Customer-Centric Communication: Demonstrated ability to convey technical information clearly and empathetically, building trust with customers
  • Issue Resolution: utilizing ticketing systems and escalation protocols to track and resolve customer issues effectively
  • Comprehensive Technical Support: Adept at providing support for a wide range of hardware (routers), software, and operating systems, enhancing compatibility with NBN services
  • Vendor and Expectation Management: Experienced in coordinating with vendors like NBN Co, managing customer expectations, and delivering reliable service solutions.

OSHC Assistant

RANDSTAD
Brisbane, QLD
06.2020 - 06.2024
  • created a safe environment for students outside of school hours
  • engaged in recreational activities to support their development
  • monitored interactions, prevented conflicts and encouraged positive social skills
  • worked with different age groups and adapted to the diverse needs and abilities
  • ensured compliance with regulatory standards and policies

Customer Service Assistant

Target
Redbank Plains, QLD
10.2018 - 06.2020
  • collaborated across departments to ensure smooth operation and streamline processes
  • demonstrated attention to detail regarding store cleanliness and organisation through teamwork
  • addressed customers needs and inquiries, offering recommendations and tips. I.e with styling
  • Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
  • Provided product knowledge to customers through effective communication.
  • adhered to store policies and procedures in handling cash, returning change, and ensured a balanced register for financial accuracy

Education

Bachelor of Information Technology -

Queensland University of Technology
true
07-2026

Bachelor of Human Services -

Queensland University of Technology
Kelvin Grove, QLD
06-2022

8-12 -

Redbank Plains State High School
Redbank, QLD
01.2019

Skills

Soft skills:

Problem Solving
Written and Verbal Communication
Customer Relation Management
Educating
Expectation Management
Email Management and Troubleshooting

Hard Skills:
Troubleshooting
Ticketing
Escalation
Root Cause Analysis
Record-Keeping
Hardware and Software Support
Supporting Multiple Operating Systems
Order Support
Issue Resolution

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Affiliations

Digital Art Photography | @flora.arc

Interest in Freelance Model and background acting via Starnow

Singing and Reading

References

References available upon request.

Timeline

Customer Contact Officer - Technical L1

SkyMesh Pty Ltd
06.2024 - Current

OSHC Assistant

RANDSTAD
06.2020 - 06.2024

Customer Service Assistant

Target
10.2018 - 06.2020

Bachelor of Information Technology -

Queensland University of Technology

Bachelor of Human Services -

Queensland University of Technology

8-12 -

Redbank Plains State High School

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Natasha Singh