Natasha Streat-Noordzy
PERTH,WA
Summary
Application Services Officer experienced in enhancing application stability and resolving incidents. Implemented process improvements and trained staff to drive operational effectiveness while maintaining documentation standards and service quality. Demonstrated integrity and leadership under pressure, contributing positively to organizational goals.
Overview
26
26
years of professional experience
Work History
Application Services Officer
Sonic Healthcare
Perth, WA
08.2000 - Current
- Support service quality and optimize operational workflow across application services.
- Maintain application stability.
- Deliver support to clinical operational and corporate system users.
- Assist with implementation and monitoring across different systems.
- Conducted testing according to integration test specifications and recorded failure details.
- Carry out application maintenance tasks.
- Build technical application knowledge.
- Assist in system roll out and upgrades.
- Performed changes, data amendments, and conducted configuration data checks.
- Working with stakeholders.
- Working with Specialist, Senior Officers and Team leaders to share information, prioritise tasks and resolve issues efficiently.
- Participate in team meetings and stand-ups with knowledge sharing.
- Directed strategic planning and implementation of organizational goals.
- Oversaw the development and implementation of operational procedures.
- Implemented new technologies to enhance workplace productivity levels.
- Supervised subordinate staff in carrying out daily duties and activities.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Implemented process improvements to enhance service delivery and operational effectiveness.
- Collaborated with cross-functional teams to streamline workflow efficiencies.
- Trained new staff on operational procedures and safety protocols in the workplace.
- Escalating complex matters with clear diagnostic information.
Education
Armadale Senior High School
Perth , WASkills
- Incident management
- Application reliability
- System implementation
- Testing procedures
- Quality assurance
- Documentation practices
Affiliations
- Volunteer in coaching and commitee positions for both Netball and Softball sports throughout the season.
- I play both sports myself in high grade compitions of Netball and Softball.
Timeline
Application Services Officer
Sonic Healthcare
08.2000 - Current
Armadale Senior High School