An accomplished operations associate with breadth of experience spanning 22 years. Open minded, dynamic and goal oriented with the ability to look for solutions in a variety of options. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
23
23
years of professional experience
Work History
Operations Associate
Impress Custom Joinery Pty Ltd
06.2012 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Reduced environmental impact by initiating recycling program and promoting paperless processes.
Identified design requirements for each project.
Conducted thorough research on design trends to inform seasonal collections and maintain competitive edge.
Addressed client feedback to refine designs and enhance overall satisfaction with final outcomes.
Provided design solutions that met needs and budgets without compromising quality or design intent.
Conducted site visits and meetings with clients to gather necessary information for successful project execution.
Collaborated with contractors and suppliers for smooth execution of design plans.
Matched purchase orders with invoices and recorded necessary information.
Generated invoices upon receipt of billing information and tracked collection progress.
Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
Stored and filed contract documents in orderly, organized systems.
Drafted, reviewed and revised contracts for accuracy and completeness.
Facilitated communication between involved parties to enable timely contract sign-off.
Completed weekly payroll
Governance Assistant
Zurich Financial Services
07.2008 - 03.2013
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Organized and coordinated board and committee meetings.
Served as a liaison between departments to facilitate effective communication throughout the company.
Updated and maintained confidential databases and records.
Prepared and lodged company documentation with regulators
Office/Estimating Assistant
ISIS Projects Pty Ltd
04.2004 - 06.2008
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Corresponded with clients through email, telephone, or postal mail.
Preserved valuable historical documents by implementing proper archival storage techniques and maintaining optimal environmental conditions.
Prepared and submitted EOIs and tenders
Receptionist
Kendalls LMJ
06.2002 - 12.2003
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Arts -
Macquarie University
Sydney, NSW
03-2022
Skills
Punctual and reliable
Organizational and multitasking skills
Interpersonal skills
Professionalism
Attention to detail
Clear oral/written communication
Customer service
Flexible and adaptable
Administrative support
Contract administration
MS office skills
Time management
Ordering and invoicing
Billing
Payroll processing
Bookkeeping (MYOB)
File maintenance
Electronic records management
Mail handling
Multi-line telephone operation
Timeline
Operations Associate
Impress Custom Joinery Pty Ltd
06.2012 - Current
Governance Assistant
Zurich Financial Services
07.2008 - 03.2013
Office/Estimating Assistant
ISIS Projects Pty Ltd
04.2004 - 06.2008
Receptionist
Kendalls LMJ
06.2002 - 12.2003
Bachelor of Arts -
Macquarie University
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