Natasha Svenson
Wavell Heights
Summary
Knowledgeable Practice Administration Manager with robust background in overseeing administrative operations and implementing efficient processes. Known for optimizing procedures that enhance office productivity and support organizational goals. Proven ability to lead teams and foster collaborative environments, demonstrating skills in project management and strategic planning.
Overview
36
36
years of professional experience
Work History
Practice Administration Manager
Shine Lawyers
10.2020 - Current
- Directly and indirectly supervise a team of 8 administrative professionals, 45 Law Clerks, and 6 Paralegals, providing guidance, support, and constructive feedback to ensure high-quality service delivery and maximise productivity.
- Collaborate with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- In conjunction with the Class Action leaders, develop an effective program and project (case) plan to ensure the efficient execution of strategic and operational objectives of the Class Actions practice, factoring in cross-functional and cross case dependencies.
- Project management and coordination of various case-related campaigns involving Legal and Shared Services (including Marketing, IT, Call Centre and Finance).
- Driving the execution of programs and project plan including developing and coordinating an appropriate operating rhythm, steering stakeholders to deliver in full and on time, managing risks and issues, requirements gathering and reporting.
- Managing the identification, development and execution of operational processes to allow the Class Actions practice to run effectively and efficiently.
- Conduct regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Interviewing, and onboarding new administrative, Law Clerk and Paralegal staff members.
- Build excellent employee experience through culture of service and execution of employee assistance programs.
- Reduce employee turnover through employee development and other retention measures.
- Enhance staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Establish workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Project Manager
Homeside Lending
04.1995 - 06.2002
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Lending Specialist
Westpac Banking Group
12.1988 - 03.1995
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
Education
Emmaus College
Rockhampton, QLDSkills
- Demonstrated project management experience, with examples of successfully delivering large-scale class action projects
- Expertise in managing senior cross-functional stakeholders
- Strong project administration skills; time management, coordination of tasks, efficient work practices and attention to detail
- Demonstrates strong analytics skills, critical thinking capability and examples of the role it played in project delivery success
- Ability to act decisively, and move projects with velocity
- Ability to prioritise work across competing projects, whilst being flexible and agile, with quality deliverables and outcomes
- Policy and procedure modification
- Data retrieval systems
- Demonstrated ability to work and communicate effectively with broad stakeholder groups at various levels, including workshop facilitation with such groups
- Problem-solving abilities
- Conflict Resolution
Timeline
Practice Administration Manager
Shine Lawyers
10.2020 - Current
Project Manager
Homeside Lending
04.1995 - 06.2002
Lending Specialist
Westpac Banking Group
12.1988 - 03.1995
Emmaus College
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