Natasha Tan
Summary
Dedicated and focused Administrative Assistant who excels at prioritising, completing multiple tasks simultaneously, and following through to achieve project goals. Have performed a range of administrative and customer service/sales support task, such as answering inquiries from clients and colleagues, producing and corresponding reports, maintaining and updating policy records.
Overview
14
14
years of professional experience
Work History
Production & Operations Administrator
QMS Media
05.2023 - Current
- Assisting sales with quoting and printing of large format skins, small format street furniture posters and delivery of those prints to installers and clients
- Working as part of the Operations team to ensure that the shared tasks of the team are fulfilled in a timely manner and digital content is uploaded as per agreed deadlines.
- Upload digital artwork in line with sales contracts using our cloud based scheduling tool “Broadsign”. Ensuring that all digital content is displayed as contracted and ensure accurate, compliant, and timely delivery of allocated campaigns.
- Chasing deliverables and creative material instructions to send through to production team for scheduling.
Campaign Administrator
Val Morgan Outdoor (VMO)
02.2018 - 04.2023
- To oversee and administer campaigns post signoff from clients, ensuring their successful execution until completion while acting as the first line of support to junior staff
- Provide diagnostics and technical support to the business and liaise with agencies to obtain missing content and information
- To manage financial aspects of the CMS platform for all networks.
- Cultivated positive relationships internally and externally to deliver campaigns on time and accurately.
- Maintained personnel records and updated internal databases to support document management.
- Ensuring all contracts meet financial needs as well as end of month revenue balance and checks.
- Fixing billing errors by issuing debit and credit memos
Policy Services Officer
IAG Limited (CGU Insurance)
02.2013 - 12.2017
- Managed all or part of the policy lifecycle for commercial insurance products, including but not limited to the processing of policy information, renewal generation, claims history reporting and issue of certificates of currency.
- Build and maintain strong internal relationships
- Processed quotes, policies/certificates, endorsements, system records through rating and data entry
- Provided Sales Force CRM Database administration such as updating or creating entries and report generation
- Alleviated workload of Underwriters by Proactively taking on additional work
Production Coordinator / Administration Assistant
PMI Corporation
06.2010 - 12.2012
- Provide support to the production team, including but not limited to, tracking production status, reporting, coordinating production schedules, and data entry
- Worked closely with Production Managers and assisted in streamlining the workflow for the production team.
- Review customer orders put up by sales representative and schedule production time based on workload and available materials. Establish priorities based on specific customer needs
Education
Agent's Representative Certificate -
NMIT TAFE
01.2010
Certificate IV in Design - undefined
Northern College of Design and Technology
01.2006
VCE - undefined
Mill Park Secondary College
01.2004
Skills
- Proven ability to use computers for word processing, spreadsheet, database management, and other applications
- Exceptional verbal and written communication skills
- Strong computer skills and ability to work with multi-faceted systems
- Communicate general information in an accurate and customer-friendly way
- Ability to handle multiple projects and work efficiently in fast and dynamic work environment
- Strong time management, problem solving and multitasking skills
- Ability to adapt to any environment and gain required knowledge in short time
- Scheduling Coordination
References
Available upon request
Timeline
Production & Operations Administrator
QMS Media
05.2023 - Current
Campaign Administrator
Val Morgan Outdoor (VMO)
02.2018 - 04.2023
Policy Services Officer
IAG Limited (CGU Insurance)
02.2013 - 12.2017
Production Coordinator / Administration Assistant
PMI Corporation
06.2010 - 12.2012
Agent's Representative Certificate -
NMIT TAFE
Certificate IV in Design - undefined
Northern College of Design and Technology
VCE - undefined
Mill Park Secondary College
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