Natasha Thomas
Yarrabilba,Australia
Summary
Operations professional with extensive experience at Carpet Call, specializing in high-volume scheduling and stakeholder management. Demonstrated ability in accurate data entry and records management, leading to enhanced operational efficiency and effective issue resolution. Expertise in Microsoft Office tools, consistently driving results and ensuring customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Clerk
Carpet Call
Loganlea
03.2024 - Current
- Coordinated administrative tasks for 80+ building company clients as primary liaison among builders, supervisors, and customers.
- Scheduled and coordinated 30-40 installation jobs daily, ensuring accurate documentation and stock requirements for seamless progression.
- Maintain and update customer and operational records with high attention to detail.
- Handled high-volume phone and email enquiries, efficiently resolving issues to maintain client satisfaction.
- Identify discrepancies in documentation or stock and rectify prior to scheduling to prevent delays.
- Conduct monthly stock audits and maintain inventory accuracy.
Warehouse Administrator
Reward Hospitality
Yatala
04.2022 - 03.2024
- Processed daily invoicing, transfers, and dispatch documentation to support operational flow in high-volume warehouse.
- Managed transport bookings and tracked deliveries to guarantee timely dispatch and customer satisfaction.
- Maintained control registers and reconciled stock movement reports to ensure accuracy in inventory management.
- Generated reports using Excel to support inventory accuracy and operational compliance.
- Resolved customer service enquiries including discrepancies and back-orders.
Pick - Packer
Metcash
01.2021 - 01.2022
- Picked orders using RF scanners and voice picking systems, fulfilling customer orders according to established procedures.
- Operated voice picking equipment to fulfill customer orders according to established procedures.
- Packed products for shipment, ensuring accuracy to meet distribution requirements.
- Maintained inventory accuracy through regular stock checks, contributing to effective stock management.
Drive-thru Attendant
Liquor Legends
01.2019 - 01.2021
Bar Attendant/ shop assistant
Monte ale House
01.2016 - 01.2019
Skills
- Accurate data entry
- Records management
- Scheduling coordination
- Project coordination
- Pronto systems expertise
- Microsoft Office proficiency
- Stakeholder management
- Time management and priority setting
- Independent work capability
- Written and verbal communication
- Sensitive information handling
Certification
• Cert 111 in Hospitality
• RSA, RSG
• Forklift Operator Certificate
• First Aid Certificate
• RSA, RSG
• Forklift Operator Certificate
• First Aid Certificate
Additional Employment
- Pick - Packer, Metcash, 01/01/21, 12/31/22
- Drive-thru Attendant, Liquor Legends, 01/01/19, 12/31/21
- Bar Attendant/ Shop Assistant, Monte ale House, 01/01/16, 12/31/19
Core Capabilities
- High-volume scheduling and coordination (30-40 jobs per day)
- Stakeholder management (supporting 80+ external clients)
- Accurate data entry and database maintenance
- Records management and document control
- Confidential handling of sensitive information
- Report preparation and reconciliation
- Microsoft Office (Word, Excel) and PRONTO systems
- Time management and priority setting
- Strong written and verbal communication
- Ability to work independently and within multidisciplinary teams
Timeline
Operations Clerk
Carpet Call
03.2024 - Current
Warehouse Administrator
Reward Hospitality
04.2022 - 03.2024
Pick - Packer
Metcash
01.2021 - 01.2022
Drive-thru Attendant
Liquor Legends
01.2019 - 01.2021
Bar Attendant/ shop assistant
Monte ale House
01.2016 - 01.2019