Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natasha TIKHONOVA

Sydney,NSW

Summary

I'm highly motivated and have a good attitude, allowing me to provide the best services and care that I can. Working excellently both within a team and individually is one of my best qualities. I am organized and dependable, with exceeding time management skills, being able to manage multiple priorities with an aim to meet individual and team goals.

Overview

9
9
years of professional experience

Work History

Customer Resolutions Specialist

HelloFresh Australia
03.2021 - Current
  • Strong stakeholder engagement and cross-functional collaboration within the business to resolve high customer complaints of various natures
  • Building engaging relationships with customers and providing suitable solutions with an empathetic and positive manner, in response to their feedback or concerns.
  • Work individually and with the team to ensure business and individual KPI's are met
  • Ensuring to continuously maintain up-to-date knowledge of end-to-end product and service changes
  • Communicate delivery updates and ingredient substitutions to customers
  • Case management of serious issues, liaising with stakeholders to provide an excellent customer experience eg. Food Safety & Damage Claim complaints

LEAD Agent

Datacom Connect
02.2020 - 03.2021
  • Providing real-time assistance and problem solving for staff, mentoring staff new to the business and assisting those recently trained to consolidate and apply company procedures and services.

Customer Service Representative

Datacom Connect
02.2019 - 02.2020
  • Inbound and outbound telephony work relating to individual, business and superannuation related enquiries, forms processing, meeting KPI's, challenging problem solving for callers and the team while providing exceeding customer service.

Pharmacy Assistant

Pharmacy 4 Less Hornsby
09.2014 - 02.2019
  • Handling large amounts of cash, catering to customer needs, operating registers while serving in a fast-paced environment, store ordering and stock take.

Childcare Assistant

Twinkle Tots Cottage Waitara
09.2018 - 11.2018
  • Leading activities, providing opportunities to express creativity through art, dramatic play, music and physical activity, solving conflicts between children, prepare snacks and arranging rooms or furniture for lunch and rest periods.

Education

Certificate II in Animal Studies -

Ultimo Tafe
11.2018

Cert III Health Services Assistance - undefined

North Sydney TAFE
07.2016

Excel For Business - Data Handling And Analytics -

Australian Institute of Management
07.2023

Project Management Fundamentals -

Australian Institute of Management
06.2023

The Power of Influence -

Australian Institute of Management
04.2023

Time Management -

Australian Institute of Management
04.2023

Skills

  • Ability to work in a fast-paced environment
  • Able to quickly think of solutions for conflicts
  • Adaptability and flexibility
  • Teamwork
  • Basic knowledge of Microsoft Office systems
  • Well-organised and reliable
  • Fluent in Russian Language

References

Uvana Meek - HelloFresh Customer Care Manager

0451 157 447 


Julian Carlos - Datacom Connect Manager

0466 800 516

Timeline

Customer Resolutions Specialist

HelloFresh Australia
03.2021 - Current

LEAD Agent

Datacom Connect
02.2020 - 03.2021

Customer Service Representative

Datacom Connect
02.2019 - 02.2020

Childcare Assistant

Twinkle Tots Cottage Waitara
09.2018 - 11.2018

Pharmacy Assistant

Pharmacy 4 Less Hornsby
09.2014 - 02.2019

Certificate II in Animal Studies -

Ultimo Tafe

Cert III Health Services Assistance - undefined

North Sydney TAFE

Excel For Business - Data Handling And Analytics -

Australian Institute of Management

Project Management Fundamentals -

Australian Institute of Management

The Power of Influence -

Australian Institute of Management

Time Management -

Australian Institute of Management

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Natasha TIKHONOVA