Natasha Todman
Roseworthy,SA
Summary
Organized team member builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working with co-management and top-level leadership. Excellent mentor. Talented Intake Specialist with experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritises tasks for productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Coordinator - Aged Care Services
Centacare Catholic Family Services
10.2021 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced client satisfaction with timely and accurate information exchange during the intake process.
- Ensured compliance to quality standards and organizational policy by maintaining up-to-date records and documentation.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Developed strong relationships with referral sources and key industry stakeholders, resulting in increased referrals for services provided by the organization.
- Conducted initial assessments of client needs and eligibility for various programs or services offered by the organization.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Established rapport with clients through empathetic listening skills and developing care plans relevant to their needs.
- Answered phone calls and provided new enquiries with relevant information on the service and access pathways.
- Entered referrals into appropriate system based on type of referral obtained.
- Coordinated rostering for new clients and sourcing shift covers during periods of workforce shortage.
Team Leader
Gawler SIL Housing, DisAbility Living Inc
10.2020 - 10.2021
- Oversaw day to day operation of two supported independent living locations under NDIS framework, comprised of 4 units and 4 clients with complex needs in total.
- Coordination of rosters for up to 20 staff across locations.
- Completed fortnightly time sheet approval and assessed leave applications for the team.
- Build rapport among key client stakeholders, including allied health professionals, medical professionals, family and other agencies as appropriate, advocating for client rights and supporting access to services and supports.
- Gathered and input data accurately in systems to ensure billing of services provided.
- Facilitating opportunities for education and upskilling staff alongside regular check ins. Developed team members' skills through targeted coaching sessions, resulting in improved individual performance. Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implemented employee recognition programs that boosted morale.
- Supervised placement students competing on the job training. Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Built strong relationships with clients through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Held regular team meetings to inform team members on client and organisational news and updates.
Mental Health Support Worker
Pathways to Recovery
09.2018 - 10.2020
- Provide exceptional support to people living with mental illness, complex needs and other comorbidities from diverse backgrounds under the NDIS framework.
- Provide support with a strong understanding and emphasis on client-centred care, recovery-oriented practice and trauma-informed care
- Advocacy for the client to appropriate stakeholders to improve client outcomes.
- Engaged in professional development opportunities including stepping into House Lead and Acting Team Leader roles, including On Call duties.
- Contribute to smooth transitions for clients into and out of programs.
- Build individualised care and support plans and complete comprehensive risk assessment for clients.
- Provide staff mentoring and education, appropriate to job roles and client needs.
- Accurate documentation of client wellbeing, activities and progress.
- Provide empathetic and compassionate support in collaboration with client with activities of daily living and planning daily routines.
- Employed active listening, problem-solving, and crisis intervention techniques during emergencies, ensuring the safety of all involved parties.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Contributed to positive team dynamics by maintaining open communication with colleagues.
- Contributed to data collection for development and implementation of behaviour support plans.
- Completed timely, accurate and comprehensive documentation of client activities and progress.
Youth Support Worker
Baptist Care SA
12.2016 - 02.2019
- Provide safe and appropriate care to at risk children.
- Supported the development of essential life skills including domestic duties, financial literacy, time management, decision-making capabilities.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Support access and encourage participation in school and social activities, including support with homework.
- Reduce behaviours of concern by establishing clear and consistent expectations and fair and appropriate consequences for actions.
- Established a positive rapport with children and young people by maintaining open lines of communication and actively listening to their concerns.
- Empowered children and young people by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Services Assistant
Oakden Older Persons Mental Health Service
06.2015 - 02.2017
- As a casual services assistant under SA Health at Oakden Older Persons Mental Health Service, I was required to complete shifts in the kitchen and serving food in a cafeteria style setting as well as cleaning the wards of a mental health service for older persons
- Duties within this role include but are not limited to dishwashing and drying, food preparation, serving to nurses in a cafeteria style setting as well as preparing trays of food for distribution, sweeping, mopping, damp dusting, thorough clean of patients' rooms, toilets, showers and bathrooms
- All tasks are performed to tight deadlines.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Volunteer for Local Council Youth Programs
Town Of Gawler
07.2013 - 05.2014
- As part of my placement for my Certificate IV Youth Work, I volunteered with Town of Gawler Youth Programs
- This has included the organisation and presentation of many youth based activities such as “Kickback” sessions which hosted up to 10 local youth once a week for a social program and offered a place for them to “hang out”, as well as LAN Parties, Film festivals, School holiday programs, Youth Week programs and Outdoor cinemas
- I worked closely with the Youth Advisory Committee as well as the Youth Development Officer, attending meetings and assisting with paperwork including a council event kit for the events that were held
- My volunteer work continued with Town of Gawler after the completion of my placement until the birth of my first child.
- Enhanced community engagement by organizing and leading outreach events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
Interim Office Manager
Schubert Electorate Office
03.2014 - 04.2014
- Following the election and the retirement of the previous Member of Parliament, the new Member of Parliament required an interim employee to fill a void until he could hire new permanent staff
- From mid-March until late April I worked full time hours as a casual employee of the Schubert Electorate Office
- My duties included taking and making phone calls, sending and receiving office mail and emails and actioning appropriately, social media profile management, diary management as well as writing letters and various other general office tasks
- I acted as the contact person on job applications; answering questions potential applicants had, compiled applications, assisted in the selection process for interviews, called applicants to arrange interviews and notified unsuccessful applicants of the outcome of their application.
- Facilitated smooth office transitions during staff changes with thorough training and documentation.
- Managed daily operations to ensure a consistently professional office environment for clients and staff members.
- Maintained high levels of customer satisfaction with prompt responses to inquiries and effective issue resolution.
- Oversaw all administrative tasks, including correspondence, appointment scheduling, and data entry.
- Assisted in recruiting efforts by reviewing resumes, conducting interviews, and making hiring recommendations to upper management.
- Maintained computer and physical filing systems.
- Managed sensitive and confidential information with discretion, ensuring the protection of both company assets and employee privacy.
Trainee Administration Officer
Schubert Electorate Office
03.2013 - 03.2014
- As a full-time employee and trainee, I worked in an electorate office for a Member of Parliament in the Barossa
- Duties within this role include answering the phone and handling constituent enquiries, composing letters to constituents, local government organisations, state and federal government agencies and ministers
- It also involved managing some aspects of the Member's diary and event planning
- This role also involved research tasks, speech writing and newspaper clippings
- Some days in Parliament were also required
- Both a Federal and State Elections were held during my 12-month term in this role.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed team petty cash, purchase orders and account transactions.
Education
Bachelor of Midwifery -
University of South Australia
01.2023
Certificate III - Business Administration
TAFE SA
06.2014
Certificate IV - Youth Work
TAFE SA
06.2014
Bachelor of Psychological Sciences -
University of Adelaide
01.2012
Skills
- Shift Scheduling & Resource Allocation
- Team Supervision, Coaching & Mentoring
- Leading Team Meetings
- Staff Education & Training
- Teamwork & Collaboration
- Problem-Solving
- Client Support
- Effective Communication
- Time Management
- Relationship Building
- Risk Assessment
Certification
- SACE (2010)
- Certificate III in Business (2014)
- Certificate IV in Youth Work (2014)
- Manual Handling (Completed: 09/2020)
- Provide Cardiopulmonary Resuscitation (HLTAID001) (Exp: 12/2021)
- Provide Basic Life Support (HLTAID002) (Exp: 12/23/2022)
- Provide First Aid (HLTAID003) (Exp: 12/23/2022)
- Child Safe Environments (Exp: 12/19/2022)
- DHS Working With Children Check (Completed: 02/2020)
- DCSI Clearance – Disability (Completed: 11/2018)
- National Police Clearance (Completed: 01/2020)
- Assist with Medication (Completed: 01/2020)
- Infection Control (Completed: 02/2021)
- Basic Continence Care (Completed: 02/2021)
- Midazolam and Epilepsy (Completed: 01/13/2017)
- Infant Safety (Kid Safe) (Completed: 05/24/2018)
- Managing Actual or Potential Aggression (Completed: 11/2018)
- Suicide Prevention and Intervention (Completed: 03/09/2018)
- Introduction to Domestic Violence and Children (Completed: 02/22/2018)
- Youth Mental Health First Aid (Completed: 02/08/2018)
- Mental Health First Aid (Completed: 10/11/2019)
- Managing Conflict and Communicating Assertively (Completed: 01/05/2018)
- Disability Awareness (Completed: 02/03/2017)
Personal Qualities Skills
- Excellent computer skills, including use of the Microsoft suite.
- Excellent communication skills and phone manner.
- Confident in administrative duties.
- Reliable, honest and accountable.
- Organised, friendly and well mannered.
- Able to work in high stress environments.
- Ability to maintain a clean and tidy work area.
- Ability to accurately handle money.
- Able to responsibly care for children and vulnerable persons.
- Experience in safe food preparation.
Personal Information
Date of Birth: 04/30/93
References
- Alison Bradley, Lifestyle and Support Services Manager, DisAbility Living Inc, 0431 209 054
- Tiffany Thompson, Share House Team Leader, Pathways to Recovery, 0404 775 987
- Taylor Barber, Placement Coordinator, Baptist Care SA, 0413 296 054
- Stephan Knoll, Member for Schubert
References
References available upon request.
Timeline
Intake Coordinator - Aged Care Services
Centacare Catholic Family Services
10.2021 - Current
Team Leader
Gawler SIL Housing, DisAbility Living Inc
10.2020 - 10.2021
Mental Health Support Worker
Pathways to Recovery
09.2018 - 10.2020
Youth Support Worker
Baptist Care SA
12.2016 - 02.2019
Services Assistant
Oakden Older Persons Mental Health Service
06.2015 - 02.2017
Interim Office Manager
Schubert Electorate Office
03.2014 - 04.2014
Volunteer for Local Council Youth Programs
Town Of Gawler
07.2013 - 05.2014
Trainee Administration Officer
Schubert Electorate Office
03.2013 - 03.2014
Bachelor of Midwifery -
University of South Australia
Certificate III - Business Administration
TAFE SA
Certificate IV - Youth Work
TAFE SA
Bachelor of Psychological Sciences -
University of Adelaide
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