Natasha Townrow
Brisbane
Summary
As a customer service professional, my focus is on bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front of House
Door 84 Night Club
11.2023 - 05.2025
- Customer Service
- RSA and control
- Crafted and served cocktails, ensuring adherence to quality standards and customer preferences.
- Maintained bar cleanliness and organization, enhancing efficiency during peak service hours.
- Collaborated with team members to provide exceptional customer service in high-volume environments.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Support Worker
Magnus Health PTY LTD
07.2023 - 02.2024
- Provide level 1 personal care
- Organise client meetings, loading with public trust, shopping and doctors appointments.
- Provided correspondents for social worker, advice and any potential changes that would be if it both client and company.
- Assisted clients with daily living activities to promote independence and well-being.
Specimen Collector (Phlebotomy and COVID-19 Sectors)
QML PATHOLOGY
10.2019 - 02.2024
- Opening site and organising for the day ahead. Holding a team meeting and breaking team into small teams and debriefing.
- Monitoring staff procedures, measuring stock levels and making stores orders accordingly.
- Making sure all staff and visitors sign in. Read SOPs and pass on any updates to staff. Keep on paperwork.
- Reconcile number of patients with the laboratory at EOD.
- Insure all billings is correct and all tests that require payment are accounted for.
- Follow hygiene and sanitation through out site and personally.
- Correct use of patient information and disposal of private information.
- Correct procedure of venepuncture and disposal of sharps.
- Keep to date with medical terminology and practices.
- Collected and labeled specimens for accurate processing and analysis.
- Assisted in training new staff on proper specimen handling techniques.
- Monitored inventory levels of collection supplies and placed orders as needed.
Bookkeeper
Krammers Accountants
02.2018 - 01.2019
- Position as Bookkeeper with Administration role.
- Greeting clients and answering calls, emails and faxes addressing customer inquiries, solving problems and booking appointments. General errands.
- Logging and reconciling account transactions in Handisoft and Xero. Producing Business Activity Statements on a quarterly basis.
- Cross referencing amongst all documents provided by clients.
- Keeping up to date with any changes made by ATO, consulting on behalf of the client with ATO.
- Requesting further information from clients and conducting in office/ over the phone meetings.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Managed accounts payable and receivable processes to ensure timely financial reporting.
- Completed tax forms in compliance with legal regulations.
Sales Assistant
Karen Millen
03.2015 - 08.2017
- Led the entire client shopping experience, putting together ensembles and providing styling tips that were personalised.
- Drove brand awareness by organising display setups and assisting in merchandising.
- Cross-sold jewellery, shoes, hats and other accessories that would complete an outfit or boost a new wardrobe and increase store IPT.
- Organised fitting rooms and stockroom to ensure upkeep and theft prevention.
- Cultivated lasting relationships with clients through one-on-one interactions in the store environment, signing up memberships and as well as calling in with some long time customers to announce new arrivals.
- Prepare daily KPI's cross referencing previous week and year. Perform various sales transactions, check on invoices, prepared special orders and ensured delivery of correct merchandise.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions. Implementing VM manual.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Assisted customers with product selection and provided personalized shopping experiences.
Education
Bachelor of Arts - Film And Video Production
JMC Academy
Brisbane, QLD07-2028
Certificate - Pathology Collection
LTT
South Brisbane, QLD06.2019
Skills
- Bookkeeping
- Customer Service
- Bilingual Chinese
- Phlebotomy
- Patient Care
- Adobe Photoshop
- Lighting and Camera plots and beginner editing skills
- Collaborative team player
- Keen attention to detail
- Adaptable to feedback
- Deadline-driven mindset
- Audio-to-video synchronization
- Production scheduling
- Relationship building
- Teamwork and collaboration
Timeline
Front of House
Door 84 Night Club
11.2023 - 05.2025
Support Worker
Magnus Health PTY LTD
07.2023 - 02.2024
Specimen Collector (Phlebotomy and COVID-19 Sectors)
QML PATHOLOGY
10.2019 - 02.2024
Bookkeeper
Krammers Accountants
02.2018 - 01.2019
Sales Assistant
Karen Millen
03.2015 - 08.2017
Bachelor of Arts - Film And Video Production
JMC Academy
Certificate - Pathology Collection
LTT
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