Natasha Travis

Act as a point of contact for the CEO with internal and external stakeholders.
Prepare correspondence and communications under the direction of the CEO.
Manage the diary and provide executive support to the CEO (and Management Team as required).
Booking travel, accommodation and logistics for the CEO and Board of Directors.
Support the CEO to fulfill stakeholder management responsibilities.
Support the CEO to manage workflow on a day-to-day basis.
Secretariat responsibilities for Board, Committee and other meetings to highest professional standard. Includes management of agenda, distribution of information packs, minutes and other-related tasks.
Provision of complex correspondence or reports as required.
Coordinate administrative functions of the business including file management (archiving, storage and records). This includes all personnel files and records, Policies & Procedures, Board and Committee documents. It also includes managing file structures and staff access.
Complete an annual review and audit of HR files and documentation.
Providing support when required to the set-up of meetings and operations of the head office.
Providing back-up for reception and when required answering VSC telephones and direct queries to the relevant staff member.
Other office administration duties as required.
Responsible for the management of IT equipment, procurement and maintenance.
Support Finance Manager with IT contracts, suppliers and VSC’s requirements.
Liaison with Secure Access on delivery of their services and issues management.
Maintain professional standards, relationships with colleagues and the reputation of the organisation.
Perform the duties of your position in accordance with the Board’s Delegations of Authority relating to Financial, Administrative, Human Resource Management, Workplace Health & Safety (WH&S) and Environmental Management responsibilities.

• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Used advanced software to prepare documents, reports, and presentations.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Handled confidential and sensitive information with discretion and tact.
• Screened calls and emails and responded accordingly to support executive correspondence.

• Provided attentive service and proactively assessed guest needs.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Offered product samples, answered questions and helped customers find items.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Trained in Customer Service Excellence, providing high level of service to customers

• Maintained neat, clean and professional appearance to meet business dress code policy.
• Learned how to make wide variety of mixed drinks.
• Restocked ice, condiments, and snacks.
• Operated and closed down bar station according to sanitation regulations and safety standards.
• Checked ID cards and verified bar guests were of legal age.
• Delivered food to customers at bar and tables.
• Acknowledged guests even when busy and anticipated and responded to guest needs.
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
• Maintained sufficient inventory to meet business operation needs.
• Adhered to alcohol policies and procedures and complied with local and state laws.

• Greeted and seated guests to provide friendly and welcoming experience.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Processed payments and provided receipts to establish proof of transaction.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.