Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natasha Trika

Natasha Trika

Melbourne,VIC

Summary

A versatile psychology graduate with Honours, blending practical experience in customer service and leadership with a solid academic background. Skilled in diverse areas such as store operations, restaurant supervision, research, and qualitative study design. Proficient in research methods, conducting participant recruitment, facilitating focus group sessions, and research contributions. Adept at building relationships, problem-solving, and thriving in dynamic settings. Seeking opportunities to apply skills to support the mental health and well-being of others while helping them reach their personal goals.

Overview

5
5
years of professional experience

Work History

Store Sales Associate

Cotton On Group
10.2022 - Current
  • Increased store sales by providing exceptional customer service and product knowledge.
  • Maintained a clean and organized store environment to enhance customer experience.
  • Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.
  • Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.

Research Assistant

Monash University
06.2023 - 10.2023
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Managed around 200 participants and their data, following up with missed surveys and missing information
  • Designed survey instruments tailored to specific research objectives for precise feedback gathering.
  • Streamlined data management processes for increased efficiency and accuracy in research findings.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Created surveys and questionnaires to collect data for research projects.
  • Managed queries from participants, troubleshooted, and resolved process issues.

Waitress

Macelleria
01.2019 - 01.2021
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Cinema Attendant

Village Cinemas
05.2022 - 04.2023
  • Enhanced customer satisfaction by providing timely and courteous service to all moviegoers.
  • Maintained a clean and organised cinema environment, promoting comfort and enjoyment for guests.
  • Operated the bar, serving alcoholic and non-alcoholic beverages and performed end-of-night maintenance and cleaning duties.
  • Assisted in the smooth operation of film screenings by efficiently managing ticket sales and admissions.
  • Ensured a safe and secure atmosphere by conducting regular facility checks and addressing any hazards promptly.
  • Contributed to increased concession sales through effective product promotion and upselling techniques.
  • Aided in inventory management by accurately tracking stock levels and restocking items as needed.
  • Addressed guest concerns professionally, resolving issues swiftly while maintaining a positive attitude.
  • Managed cash transactions accurately, ensuring proper accounting procedures were followed at all times.
  • Supported special events by assisting with setup, breakdown, and coordination of event logistics, enhancing overall guest experience.

Education

Bachelor of Psychology With Honours / Fourth-Year - Psychology

Monash University
Melbourne, Victoria
12.2023

High School Diploma -

Glen Waverley Secondary College
Glen Waverley, VIC
12.2018

Skills

  • Strong interpersonal and communication skills honed through customer-facing roles, emphasizing empathy and understanding
  • In-depth grasp of psychological principles and research methods
  • Proven team management, multitasking, and performance in fast-paced settings
  • Experience in literature reviews, data collection, and analysis
  • Proficient in qualitative research, including interview techniques and thematic analysis
  • Detail-oriented with a focus on accuracy, confidentiality, and ethics
  • Skilled in technology for data management, analysis, and documentation
  • Flexible, quick learner, and collaborative

Languages

Indonesian
Native or Bilingual
English
Native or Bilingual

Timeline

Research Assistant

Monash University
06.2023 - 10.2023

Store Sales Associate

Cotton On Group
10.2022 - Current

Cinema Attendant

Village Cinemas
05.2022 - 04.2023

Waitress

Macelleria
01.2019 - 01.2021

Bachelor of Psychology With Honours / Fourth-Year - Psychology

Monash University

High School Diploma -

Glen Waverley Secondary College

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Natasha Trika