Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Van Willigen

Eastgardens,NSW

Summary

Proven expertise in enhancing record accuracy and stakeholder relationships, demonstrated at NSW Registry of Births Deaths and Marriages. Excelled in high-volume data entry and problem resolution, achieving significant improvements in process automation. Skilled in both attention to detail and fostering supportive networks, ensuring seamless integration of services and support across diverse teams.

Overview

26
26
years of professional experience

Work History

Amendments Officer

NSW Registry of Births Deaths and Marriages
Pyrmont, NSW
07.2016 - Current
  • Provided advice as a Subject Matter expert for an automation project.
  • Process and investigate amendment requests within the constraints of legislation to ensure the accuracy of Registry records.
  • High volume data entry of Medical Certificate Cause of Death certificates and Coroner's Court orders with high levels of accuracy.
  • Established effective relationships with junior staff enabling effective training and support.
  • Worked across several Registry teams to provide support to meet service level agreements as required.
  • Liaised with both customers and stakeholders to finalise registrations when issues arose.

Community Corrections Officer

NSW Department Of Corrective Services
Sydney, NSW
07.2015 - 03.2016
  • Collaborated with community partners to create a network of support services for offenders under supervision, fostering successful reintegration into society.
  • Provided ongoing support to parolees transitioning from incarceration back into the community through guidance, referrals to resources, and proactive problem-solving strategies.
  • Maintained accurate case records, ensuring timely documentation of all interactions with offenders, service providers, and other relevant parties.
  • Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.

Correctional Officer, First Class

NSW Department of Communities and Justice
Long Bay Hospital, Malabar, NSW
08.1998 - 07.2015
  • Managed front end visits entering biometric data, verifying identification and recording visits
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
  • Liaised professionally with all stakeholders including inmates, medical staff, Mental Health Review Tribunal and other professional visitors.
  • Due to the specialised nature of the prison hospital interaction with special needs inmates; medical, psychiatric and those suffering dementia was required.

Education

Bachelor of Arts / Bachelor of Law - Law

University of New England
Armidale, NSW

Bachelor of Medical Science - Anatomy

University of NSW
Kensington, NSW
12.2028

Skills

  • Accuracy and attention to detail
  • Problem-solving abilities
  • Problem Resolution
  • Report Preparation

Timeline

Amendments Officer

NSW Registry of Births Deaths and Marriages
07.2016 - Current

Community Corrections Officer

NSW Department Of Corrective Services
07.2015 - 03.2016

Correctional Officer, First Class

NSW Department of Communities and Justice
08.1998 - 07.2015

Bachelor of Arts / Bachelor of Law - Law

University of New England

Bachelor of Medical Science - Anatomy

University of NSW

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Natasha Van Willigen