Natasha Van Willigen
Eastgardens,NSW
Summary
Proven expertise in enhancing record accuracy and stakeholder relationships, demonstrated at NSW Registry of Births Deaths and Marriages. Excelled in high-volume data entry and problem resolution, achieving significant improvements in process automation. Skilled in both attention to detail and fostering supportive networks, ensuring seamless integration of services and support across diverse teams.
Overview
26
26
years of professional experience
Work History
Amendments Officer
NSW Registry of Births Deaths and Marriages
07.2016 - Current
- Provided advice as a Subject Matter expert for an automation project.
- Process and investigate amendment requests within the constraints of legislation to ensure the accuracy of Registry records.
- High volume data entry of Medical Certificate Cause of Death certificates and Coroner's Court orders with high levels of accuracy.
- Established effective relationships with junior staff enabling effective training and support.
- Worked across several Registry teams to provide support to meet service level agreements as required.
- Liaised with both customers and stakeholders to finalise registrations when issues arose.
Community Corrections Officer
NSW Department Of Corrective Services
07.2015 - 03.2016
- Collaborated with community partners to create a network of support services for offenders under supervision, fostering successful reintegration into society.
- Provided ongoing support to parolees transitioning from incarceration back into the community through guidance, referrals to resources, and proactive problem-solving strategies.
- Maintained accurate case records, ensuring timely documentation of all interactions with offenders, service providers, and other relevant parties.
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
Correctional Officer, First Class
NSW Department of Communities and Justice
08.1998 - 07.2015
- Managed front end visits entering biometric data, verifying identification and recording visits
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
- Liaised professionally with all stakeholders including inmates, medical staff, Mental Health Review Tribunal and other professional visitors.
- Due to the specialised nature of the prison hospital interaction with special needs inmates; medical, psychiatric and those suffering dementia was required.
Education
Bachelor of Arts / Bachelor of Law - Law
University of New England
Armidale, NSWBachelor of Medical Science - Anatomy
University of NSW
Kensington, NSW12.2028
Skills
- Accuracy and attention to detail
- Problem-solving abilities
- Problem Resolution
- Report Preparation
Timeline
Amendments Officer
NSW Registry of Births Deaths and Marriages
07.2016 - Current
Community Corrections Officer
NSW Department Of Corrective Services
07.2015 - 03.2016
Correctional Officer, First Class
NSW Department of Communities and Justice
08.1998 - 07.2015
Bachelor of Arts / Bachelor of Law - Law
University of New England
Bachelor of Medical Science - Anatomy
University of NSW
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